Recovery Courts Case Coordinator

Guilford County

Greensboro (NC)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Guilford County Government is seeking a Case Coordinator to manage a full caseload within the North Carolina Recovery Courts program. This role involves intake, eligibility assessments, coordinating treatment services, housing, transportation, life skills and employment resources, and attending weekly court sessions.

Work locations include Greensboro and High Point with travel between sites. A four-year degree in Human Services or a related field (or a two-year degree with relevant experience)

Qualifications

Graduation from a four-year college or university with a related degree and one year of mental health/substance abuse experience; or two-year degree with three years of experience.
Experience in court settings, preferably pretrial or Recovery Court, is preferred.
Ability to work in courthouse/jail environments and manage multiple tasks.

Responsibilities

Coordinate a full caseload of Recovery Court Drug Treatment and/or Mental Health Court clients.
Conduct intake interviews, assess eligibility, and coordinate access to services.
Attend weekly court sessions and manage drug testing procedures.
Collaborate with a multidisciplinary team to support program decisions.
Maintain records and assist participants with housing, transportation, and employment resources.
Travel between Greensboro and High Point locations.

Skills

Case management

Crisis intervention

Interviewing methods

Substance abuse assessments

Criminal justice knowledge

Effective communication

Facilitate meetings

Teamwork

Analytical thinking

Multitasking

Education

Bachelor’s degree in Human Services / Social Work / Criminal Justice

Two-year degree in Human Services / Social Work / Criminal Justice

High School Diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

GUILFORD COUNTY GOVERNMENT

Quality Government

Description

GENERAL STATEMENT OF DUTIES Primary purpose of the position is to coordinate a full caseload of Recovery Court Drug Treatment and/or Mental Health Court clients.

DISTINGUISHING FEATURES OF THE CLASS

North Carolina Recovery Courts is a judicially supervised intervention program that assists individuals in navigating the court system while addressing substance use and/or mental health disorders, connecting participants with services that promote a healthy, law-abiding lifestyle. The Case Coordinator position is responsible for providing comprehensive case management to 10–25 participants throughout the 9-month to 2-year program cycle. Duties include assessing eligibility, conducting intake interviews, identifying service needs, and coordinating access to treatment, housing, transportation, family support, life skills development, and employment resources. The position also requires attending weekly court sessions, managing drug testing procedures, advocating on behalf of participants, and collaborating with a multidisciplinary team to support program decisions. The Case Coordinator reports to a supervisor who provides administrative oversight and guidance.

Examples of Duties

RECRUITMENT STANDARDS

Knowledge, Skills, And Abilities

Knowledge of principles and practices of case management.
Knowledge of crisis intervention and conflict resolution.
Knowledge of interviewing methods and techniques.
Knowledge of substance abuse and mental health assessments and services.
Knowledge of basic structure of the criminal justice system and procedural rules for criminal court.
Knowledge of MS Word, Excel and MS Power Point.
Ability to communicate effectively both orally and in writing.
Ability to facilitate meetings and give presentations.
Ability to develop and foster a spirit of teamwork and maintain cooperative working relationships with colleagues, court staff, service providers, community members.
Ability to identify symptoms of substance abuse and mental illness.
Ability to solve problems analytically; maintain records and files.
Ability to coordinate multiple tasks simultaneously.

This position will work in both the Greensboro and High Point locations with travel between sites being frequent.

MINIMUM QUALIFICATIONS

Graduation from a four-year college or university with a degree in Humans Services, Social Work, Criminal Justice or a related field and, one (1) year of mental health and/or substance abuse experience OR a two year degree in Human Services, Social Work, Criminal Justice or a related field and three (3) years of mental health and/or substance abuse experience; OR High School Diploma or GED and five (5) years of mental health and/or substance abuse experience.

Preferred Qualifications

Experience in a court setting, preferably in a pretrial setting, probation or Recovery Court.

Supplemental Information

Working Conditions: Most work is performed in the courthouse building or jail, usually in the office or the courtroom. Physical demands involve reviewing and maintaining files, updating computerized defendant data bases, operating office machines, and communicating by telephone, computer and fax with various judicial and non-judicial personnel.

May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee!

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance UnitedHealthCare to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center with 24/7 access and wellness benefits. Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required. Enrollment in the State Retirement Plan by contributing 6%. Longevity pay beginning at five years of service. We provide a $10,000 Life and AD&D benefit to eligible employees. Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care. Voluntary Life, AD&D, Short-Term and Long-Term Disability.

01 Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

High School Diploma or GED
Associate's Degree (AA, AS)
Bachelor’s Degree (BA, BS)
Master’s Degree (MA, MS, MBA, etc.)
Professional degree (JD, MD, DVM, etc.)
Doctoral Degree (PhD, EdD, etc.)

02 If you have a degree, is the major field of study in Humans Services, Social Work, Criminal Justice or a related field

Yes
No
I do not have a degree

03 How many years of experience do you have in mental health and/or substance abuse? Human Resources will not process incomplete answers. You must also clearly state your experience in the Employment / Work History section of your employment application.

Less than one year
One year less than three years
Three years less than five years
Five or more years

04 In your own words clearly describe your experience working in mental health and/or substance abuse experience. If you have no experience, please type "Not Applicable" or "N/A."

Applications with See Resume are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.

05 In your own words clearly describe your experience working in court setting (pretrial setting, probation or Recovery Court). If you have no experience, please type "Not Applicable" or "N/A."

Applications with See Resume are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.

06 I understand that an official copy of my college transcript will be required upon conditional offer of employment.

07 I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

08 Residency Requirement Acknowledgment, Guilford County requires that employees reside within a two-hour driving radius of the county. Question: Do you currently reside within a two-hour driving radius of Guilford County, NC, or are you willing to relocate to meet this requirement by your start date?

09 I understand that this position will work in both the Greensboro and High Point locations with travel between sites being frequent.