Account Executive

Relentless Recovery Inc; Cleveland (OH); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible spending account

Health savings account

Job summary

Relentless Recovery, Inc is seeking an experienced Account Executive to join our Client Services Department in a hybrid remote role based in Cleveland, OH. The position emphasizes strong communication, critical thinking, problem-solving, and negotiation to manage account-related issues and achieve successful vehicle recoveries for our clients.

Ideal candidates will have a background in repossession, recovery, collections, automotive finance, or related industries, with a focus on

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Previous experience in repossession/recovery/collections or automotive finance is strongly preferred.

Responsibilities

• Search for and contact customers and clients on a continuous basis.
• Work assigned accounts toward successful resolution and recovery.
• Communicate with customers to obtain vehicles or payments on behalf of our clients.
• Utilize effective negotiation and communication skills to achieve desired results.
• Handle incoming customer service and collection-related inquiries professionally and efficiently.
• Identify account issues and determine the appropriate course of action.
• Balance customer service responsibilities with client expectations.

Skills

Strong communication

Negotiation

Conflict-resolution

Customer service

Professional phone presence

Independent work

Team collaboration

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Web-based applications

Job description

Relentless Recovery, Inc. is seeking an experienced and reliable Account Executive to join our Client Services Department.

This is a fast-paced position that requires strong communication, critical thinking, problem-solving, and negotiation skills. The Account Executive is responsible for managing account-related issues, communicating with customers and clients, and working toward successful vehicle recoveries and resolutions on behalf of our clients.

The ideal candidate will have a strong background in the repossession, recovery, collections, automotive finance, or a related industry and understand the importance of professionalism, accuracy, confidentiality, and follow-through.

We are looking for someone who is dependable, self-motivated, organized, and comfortable working independently, while also being a strong team player.

What We're Looking For

• Strong background in the repossession, recovery, collections, automotive finance, or related industry
• Dependable and reliable with excellent attendance
• Ability to work independently and stay productive with minimal supervision
• Strong customer service and professional communication skills
• Excellent phone presence and ability to communicate effectively with a variety of individuals
• Strong negotiation and conflict-resolution skills
• Ability to think outside the box and determine the best course of action
• Strong critical-thinking, problem-solving, and decision-making abilities
• Highly organized with excellent attention to detail
• Goal-oriented with the ability to prioritize and manage multiple responsibilities
• Ability to remain professional and composed in difficult or challenging conversations
• Strong written and verbal communication skills
• Ability to work effectively as part of a team
• Proficient with Microsoft Office and web-based applications

Key Responsibilities

• Search for and contact customers and clients on a continuous basis
• Work assigned accounts toward successful resolution and recovery
• Communicate with customers to obtain vehicles or payments on behalf of our clients
• Utilize effective negotiation and communication skills to achieve desired results
• Handle incoming customer service and collection-related inquiries professionally and efficiently
• Identify account issues and determine the appropriate course of action
• Maintain accurate and detailed account information
• Develop and maintain professional relationships with customers and clients
• Continuously develop knowledge of account requirements, client expectations, and industry practices
• Balance customer service responsibilities with the needs and expectations of our clients
• Meet established individual and departmental goals
• Work collaboratively with other departments to ensure accounts are handled efficiently and professionally

Education & Experience

• High school diploma or equivalent required
• 2+ years of customer service experience preferred
• Previous experience in the repossession, recovery, collections, automotive finance, or related industry strongly preferred
• Experience with conflict resolution, collections, sales, or negotiation is a plus
• Experience with computer systems and web-based applications required

Application Requirement

Applicants must be willing to submit to a background check.

This position may be eligible for remote work for the right candidate. Remote eligibility will be based on experience, reliability, performance, and the ability to work independently while maintaining the level of communication and productivity required for the position.

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay: $16.00 - $19.00 per hour

Expected hours: 40.0 per week

• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: Hybrid remote in Cleveland, OH 44113