Recovery Coordinator

Life Time; Frontenac (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Life Time is seeking a LT Recovery Coordinator to deliver exceptional service, manage the Recovery space, and support client accounts. You will greet members, schedule appointments, and process transactions with a focus on accuracy and care.

The role emphasizes knowledge of LT Recovery products and services, daily operations, and proactive member engagement, including event coordination and cross-team collaboration.

Qualifications

• High School Diploma or GED required.
• Office management or related experience.
• Knowledge or certification in Exercise and Sport Science.
• Knowledge of fitness, cardiovascular training, nutrition and program design.
• Customer service experience required.
• Subject to work holidays and weekends.
• Ability to perform an aerobic activity for the duration of a class and lift up to 50 pounds.

Responsibilities

• Open and close the LT Recovery space and maintain daily cleaning schedules.
• Manage front desk tasks: greeting members, scheduling appointments, processing payments.
• Maintain client accounts and conduct extensive product and service knowledge delivery.
• Engage members and guests with professional, friendly service and event coordination.
• Assist Life Clinic Coordinator as needed and support team as required.

Skills

Customer service

Office management

Exercise science knowledge

Communication

Education

High School Diploma or GED

Office management experience

Certification in Exercise & Sport Science

Job description

++Position Summary++

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account Maintenance, and extensive, knowledge on LT Recovery products and services. In addition, maintains the day by day operations of the LT Recovery space and client accounts. The position Holder must anticipate member needs and interests regarding LT Recovery Products and Services. The LT Recovery Coordinator maximizes scheduling productivity and assist the Life Clinic Coordinator when needed.

++Job Duties and Responsibilities++

• LT Recovery Daily Operations -Open and Closes the LT Recovery Space – Maintains cleaning schedule and turns into Personal training Manager daily. – Ensures all equipment, products are “Like New” and submits work orders if needed of repair or fixing. – Orders supplies for LT Recovery Space – Knowledge on Products/Services offered within LT recovery
• LT Recovery Front Desk Operations – Answers all LT Recovery phone calls and checks voice messages daily. – Checks Members in and Out for all LT Recovery Services. – Schedules clients for appointments for LT Recovery Services. – Uses Professional Email daily for Professional communication. – Process Client paperwork, and client file management with care. – Process Transactions payments for products and services for LT Recovery Services. – Expert in Client accounts and management of clients’ accounts.
• Member Engagement – Greets and checks in members with a warm and professional greeting. – Excellent customer service skills, while developing relationship with members, clients and guests. Ownership of LT Recovery Events and communication to team members and members regarding LT Recovery. – Member/client assist on setup equipment.

++Position Requirements++

• High School Diploma or GED
• Office Management or Experience
• Knowledge or certification in Exercise and sport science
• Knowledge of fitness, cardiovascular training, nutrition and program design
• Customer Service Experience
• Subject to work holidays and weekends
• Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb and lift up to 50 pounds

++Preferred Requirements++

• Clinic office or customer service based job experiences

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.