Recovery Collector

Park Community Credit Union; Louisville (KY); On-site; USD 38,000 - 58,000; Full time

Job summary

Park Community Credit Union is seeking a Recovery Collector to pursue recovery of charged-off loan and share balances through member outreach, repayment arrangements, and settlements. You will review account histories, monitor payment commitments, and maintain accurate documentation in line with established guidelines.

In this role you will coordinate with management and approved attorneys, respond to member inquiries, and help prepare accounts for referral to third-party collection agencies or

Qualifications

• 1–3 years in collections or related financial services
• High school diploma or GED
• Strong negotiation and communication skills
• Ability to maintain confidentiality and discretion
• Proficiency with Microsoft Office and related systems

Responsibilities

• Pursue recovery of charged-off balances through outreach and settlements
• Establish repayment arrangements and monitor compliance
• Prepare accounts for referral to third-party collection agencies or legal counsel
• Respond to member inquiries concerning charged-off accounts and settlements
• Maintain accurate documentation of all collection activities

Skills

Negotiation

Communication

Organizational skills

Discretion

Relationship building

Education

High school diploma or GED

Tools

Microsoft Office

Collection software

Loan servicing systems

Account management systems

Job description

Role:

By emphasizing ONE Park, ONE mission, ONE team, the Recovery Collector is responsible for recovering charged-off loan and share balances through member outreach, repayment arrangements, settlements, and other established recovery activities. The position communicates with members to establish repayment arrangements and negotiate settlements within established guidelines and assigned authority. The Recovery Collector monitors payment arrangements, maintains accurate account documentation, participates in approved outreach and settlement campaigns, and assists with preparing accounts for referral to third-party collection agencies or legal counsel in accordance with established procedures.

Essential Functions & Responsibilities:

• Pursue recovery of charged-off loan and share balances through member outreach, repayment arrangements, settlement offers, and other established recovery activities. Review account histories, outstanding balances, and payment information and apply established guidelines to available recovery options. Establish repayment arrangements and negotiate settlements within assigned authority. Monitor payment commitments, follow up on broken arrangements, and maintain accurate documentation of all recovery activities.
• Conduct targeted outreach and settlement campaigns in accordance with established recovery priorities, guidelines, and campaign criteria. Review assigned accounts and applicable account information, including balances, charge-off aging, and payment history, to carry out established collection activities. Track campaign activity and recovery results and provide information to management for review.
• Assist with preparing charged-off loan and share accounts for referral to approved collection agencies or legal counsel in accordance with established referral criteria and management direction. Gather account documentation, payment histories, loan agreements, and other required supporting records. Coordinate with management and approved collection attorneys regarding referral documentation, account status updates, settlement inquiries, and recovery activity as needed.
• Respond to inbound member inquiries concerning charged-off accounts, repayment arrangements, settlements, and legal collection matters. Provide overflow support for collection-related calls as operational needs arise, ensuring professional communication, accurate documentation, and timely follow-up in accordance with established policies, procedures, and escalation requirements.
• Performs other duties as assigned.

Performance Measurements:

1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
Vibrant Connections

Bold Compassion

Endless Empowerment
2. To provide friendly, professional and accurate service and support to all members and coworkers.
3. To maintain accurate and complete records of all collection recovery activity.
4. To ensure all collection activities are conducted in accordance with established credit union policies, procedures, and applicable federal and state laws and regulations.
5. To meet established recovery goals and performance expectations set by the Management Team..
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
8. Follow Park's Bank Secrecy Act, anti-money laundering, OFAC, and suspicious-activity escalation procedures applicable to the position.

Knowledge and Skills:

Experience One to three years of experience in collections, consumer lending, loan servicing, charged-off account recovery, or a related financial services role.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills Working knowledge of consumer lending, collections, loan servicing, and charged-off account recovery practices. Ability to review account information and apply established collection guidelines, procedures, and approval limits. Strong negotiation and communication skills with the ability to professionally handle difficult or sensitive member interactions. Strong organizational skills with the ability to maintain accurate documentation, manage assigned accounts, and complete required follow-up. Proficiency with Microsoft Office and the ability to effectively use collection, loan servicing, and account management systems.

Physical Requirements

PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pullingof office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled