AVP-Recovery Services

Levo Federal Credit Union; Sioux Falls (SD); On-site; USD 75,000 - 105,000; Full time

Job summary

Levo Federal Credit Union seeks a Leader for Recovery Services to oversee staff and activities, ensuring collection policies meet regulatory and organizational needs. You will supervise two staff, guide delinquency management, and coordinate with attorneys and agencies to protect member interests.

You will prepare monthly reports, maintain NCUA data, and drive continuous improvement in recovery processes while coaching your team for high performance and member satisfaction.

Qualifications

• Education/experience: Associate's degree or 3–5 years related experience or equivalent.
• Ability to read, analyze and interpret business materials and regulations.
• Ability to write reports and present information to managers and staff.
• Strong mathematical skills for delinquency analytics and audit support.
• Proficient in using CRM/contact management, spreadsheets, and word processing.

Responsibilities

• Oversees all staff and activities of the Recovery Services department.
• Ensures collection policies comply with regulations and credit union policy.
• Prepares monthly delinquency, charge-off, and collections reports.
• Maintains bankruptcy records and NCUA Call Report data.
• Reviews and audits delinquency, charge-off processes and reserves.
• Coordinates with attorneys, agencies, and trustees for collections actions.
• Manages budget and supervises department personnel.
• Provides coaching to staff to ensure performance and member satisfaction.

Skills

Supervisory experience

Budget management

Regulatory compliance

Analytical thinking

Effective communication

Education

Associate's degree or equivalent

Tools

Contact Management systems

Spreadsheet software

Word Processing software

Job description

Summary Oversees all staff and activities of the Recovery Services department. Assures that collection policies meet the needs of the credit union's purpose and members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Ensures that the credit union's collection related policies and procedures comply with applicable regulations and credit union policy and procedures.

Ensure loan and account documentation, as it relates to collections, is prepared properly and retained.

Ensures the collection policies, procedures and practices are being followed and accurately documented. Regularly communicates and monitors requirements to collections staff.

Prepares monthly reports of delinquency, charge off and collections on charge offs.

Maintains accurate bankruptcy records and other data required for NCUA 5300 Call Report.

Analyzes collections activity and ensures controlled delinquency and charge offs via properly establishing and monitoring policies and procedures.

Completes quarterly delinquency and charge off audits. Provides management with information regarding patterns or trends.

Reviews and recommends monthly allowance for loan loss adjustments and recommends accounts considered uncollectible for charge off.

Approves and recommends approval of all advanced collection activities relating to foreclosures or settlement acceptances.

Reviews for accuracy all collections related billings and submits to appropriate staff for payment i.e. collateral repair charges, attorney fees.

Responsible for all legal action necessary to assist in delinquency, charge offs, foreclosure and other issues.

Serves as contact and liaison with attorneys, collection agencies, repo companies, credit counseling services and collateral protection insurers. Files all necessary claims and required documentation.

Handles all related follow up in bankruptcy filings i.e. e-files, claims, attend hearings, and coordinate with trustees.

Ensures timely and courteous interactions with members on collections related issues at all times assuring positive resolution.

Handles complex collections situations and resolves difficult member issues.

Works with Management and other departments on Credit Union goals and projects.

Prepares, implements, and supervises the department's budget.

Establishes and maintains effective employee relations.

Evaluates and coaches subordinates to ensure quality performance, job satisfaction and member satisfaction.

Supervisory Responsibilities

Directly supervises two employees in the Recovery Services department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Business Acumen - Understands business implications of decisions, conducts cost-benefit analysis, displays orientation to profitability, demonstrates knowledge of market and competition, Aligns work with strategic goals. Monitors activities of regulatory agencies.

Impact & Influence - Pursues and wins support for ideas; Displays ability to influence key decision-makers; Achieves win-win outcomes; Uses authority appropriately to accomplish goals; Addresses divergent opinions.

Judgement - Displays willingness to make decisions, exhibits sound and accurate judgment, Supports, and explains reasoning for decisions, includes appropriate people in decision making process, Makes timely decisions.

Performance Coaching (INSPIRE Coaching) - Defines responsibilities and expectations, sets goals and objectives with input from subordinates, provides regular performance feedback, motivates for increased member service and results, recognizes contributions, encourages growth, and provides training and development.

Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, Works well in group problem solving situations.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of Contact Management systems; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations:

Other Skills and Abilities:

Other Qualifications:

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. The noise level in the work environment is usually quiet to moderate. The employee is occasionally required to work near moving mechanical parts and to be exposed to outside weather conditions.