Collector

Park Community Credit Union Foundation; Louisville (KY); Presencial; USD 33 000 - 34 000; Tempo integral

Resumo da oferta

Park Community Credit Union Foundation, located in Louisville, KY, seeks a Collector to protect assets by managing delinquent loans and overdrawn accounts while delivering high-quality service to members. The role emphasizes contacting borrowers, analyzing financial situations, and pursuing appropriate collection actions to bring accounts current.

The position requires 1–3 years of related experience and a high school diploma or GED.

Qualificações

• 1–3 years of collection or related experience.
• High school diploma or GED required.
• Experience handling delinquent accounts and customer communication.

Responsabilidades

• Contact delinquent accounts by phone, mail, or electronic messaging to bring loans current.
• Analyze borrowers' financial situations and determine appropriate collection actions, including collateral repossession when needed.
• Assist members with filing disability claims and survivors' death claims for benefits provided by the credit union.
• Maintain accurate files and reports of all collection activity and meet department goals.
• Cross-sell credit union services to members.
• Provide assistance when legal action is needed, including testifying in legal proceedings as required.
• Performs other duties as assigned.

Descrição da oferta de emprego

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Position: Collector Location: Louisville, KY Remote Status: On-Site Job Id: 420 # of Openings: 1

Role

By emphasizing ONE Park, ONE mission, ONE team, the Collector plays a key role in protecting the credit union's assets by managing delinquent loans and overdrawn accounts. This is achieved by providing the highest quality service to both internal and external members, collecting delinquent payments, and recovering collateral when necessary.

Essential Functions & Responsibilities

• While meeting the service standards for the Credit Union, contact delinquent accounts by phone, mail, electronic messaging, etc. taking appropriate action to bring the loan/account current.
• Analyze the financial situation of delinquent borrowers; make recommendations regarding collection efforts including repossession of collateral when other arrangements to bring the loan current are unsuccessful; follow through processes with processes required for collection efforts determined.
• Assist members in filing credit disability claims; Assist members' survivors or beneficiaries in filing death claims for benefits provided by the credit union.
• Maintain accurate files and reports on all collections activity utilizing credit union systems. E 5% Meet individual goals assigned and assist in meeting department and credit union goals.
• Cross sell credit union services to members.
• Provide assistance when legal action is needed including testifying at legal proceedings as required
• Performs other duties as assigned.

Performance Measurements

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:

• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment

• To provide friendly, professional and accurate service and support to all members and coworkers.
• To maintain accurate and complete records of all collection and recovery activity.
• To ensure that collection activity is both within credit union policy and all relevant regulations.
• To maintain the delinquency goals as set by the Management Team.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge And Skills

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Physical Requirements

Work Environment

This position description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job.

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

Company Description

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Pay Range: $23.66 - $24.39 per hour