Recovery Coach

Default Brand; Hyannis (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and time off

Employee Assistance Program

Bonuses and referral incentives

Job summary

High Point & Affiliated Organizations seeks a Recovery Coach to lead support for Members in a new Hyannis facility. The role focuses on emotional support, guiding recovery, and coordinating connections to medical and community services.

You will work with a supervisor to implement Wellness and Safe Care plans while documenting engagement in EMR systems. The position emphasizes culturally sensitive peer support, collaboration with families, and building recovery partnerships.

Qualifications

• Demonstrated empathy and ability to support recovery.
• Strong communication skills and ability to organize ideas clearly.
• Cultural sensitivity and respect for diverse backgrounds.

Responsibilities

• Provide emotional and social support to Members.
• Help Members discuss and try recovery strategies and build networks.
• Assist with planning Safe Care/Family Support Plans and care navigation.
• Document patient engagements in the EMR system.
• Maintain productivity and meet minimum hours; become certified within 1 year.

Skills

Empathy

Communication

Cultural sensitivity

Crisis intervention

Education

High school diploma

Tools

Electronic medical records (EMR)

Job description

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs throughout Southeast Massachusetts, High Point offers a full continuum of care, including inpatient, outpatient, residential, and community-based services. Our programs also support survivors of abuse and violence, as well as families experiencing homelessness.

Lead the launch of something new

As we prepare to open our new Hyannis facility in October 2026, we are excited to welcome a thoughtful, experienced leader to help bring this vision to life. This is a unique opportunity to build something meaningful from the ground up—supporting clinical excellence, guiding a dedicated team, and expanding access to care in the community.

Recovery Coach

• Must provide emotional and social support.
• Must support Members in making positive life changes and developing skills to facilitate their recovery.
• Must help Members to discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
• Must assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid and support them in their efforts to build their capacity to move between and among these services and supports as needed.
• When appropriate, the RC must use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
• Must act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
• Must provide linguistically appropriate and culturally sensitive peer recovery supports that embrace the diversity of Members’ identities, including racial, ethnic, gender/gender identity, sex, sexual orientation, physical and intellectual challenges, and their chosen pathway to recovery.
• Must serve as an advocate for Members and assist Members in learning self-advocacy skills.
• Must act as a mentor, assisting the Member’s recovery process and supporting the Member’s goals and decisions; the RC must also support the Member in creating and enacting a Wellness Plan.
• Must provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
• Must deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
• Must work collaboratively with the pregnant and/or parenting Member to create and coordinate Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting;
• Must support the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health concerns.
• Must establish plans for follow up and address any barriers to treatment, appointment for preventative care, access to vaccines, reproductive healthcare and screenings
• Must participate in community events that promote prevention and education
• Must work with the NCM/Patient resource navigator to assist in coordination of community referrals
• Must assist patients who require additional supports and service coordination for engagement
• Must be available a minimum of 1x per week to assist in supporting families and individuals, who are struggling with SUD in underserved and disenfranchised populations
• Must facilitate peer groups in Inpatient settings, to increase access to services and promote a collaborative approach to treatment
• Must support patient engagement; housing, coordination of appointments, and transportation.
• Must document patient engagements in EHR system
• Maintain appropriate level of productivity/billable hours
• Must become certified within 1 year of employment
• Other duties as assigned by the Recovery Coach Supervisor/Program Director

• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion
• Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• Knowledge of the addiction treatment services system and recovery support services;
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations
• Certification in the HPAO approved de-escalation program
• Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers;
• Ability to work independently without direct supervision while adhering to the program’s philosophical team approach;
• Established contacts and recovery partnerships in the community;
• Participation in annual TB screening
• CPR Certification
• High school diploma and lived experience of substance use and recovery.
• Valid driver’s license and ownership of a car.
• Preferred successfully participated in trainings and/or coursework that is designed to prepare individuals to serve as RCs.

High Point’s main objective is to ensure employees and their families lead fulfilling and healthy lives. We provide resources and support that help build and sustain physical, financial, and emotional well-being so employees can focus on what matters most.

Our benefits package includes:

• Medical, dental, and vision insurance
• Flexible spending accounts and dependent care accounts
• Long-term and short-term disability
• Life insurance
• Paid vacation and time offPFML
• Employee Assistance Program
• Bonuses and referral incentives
• Discounted auto, home, and renters insurance
• Free courses to become a Licensed Counselor or Recovery Coach
• Company-paid CEU trainings with education days
• Free meals at select programs, based on availability

Salary: $20 - $25 per hour

Equal Employment Opportunity | Salary Disclosure | E‑Verify

High Point is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Any compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range depending on the candidate’s experience, skills, and geographic location. High Point participates in the federal E‑Verify program to confirm employment eligibility for all newly hired employees

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.