Recovery Admissions Concierge & Referral Liaison

Summit BHC; United States; On-site; USD 22,000 - 39,000; Full time

Job summary

Summit BHC in Franklin, Tennessee seeks a Referral Admissions Coordinator who delivers exceptional client care and families support. This role handles inbound referrals, guides them through admission processes, discusses insurance and financial obligations, and maintains thorough documentation.

It requires strong communication and the ability to work with referral sources as a single point of contact. The position focuses on admitting clients, following up with referrals, and coordinating with

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1+ year of transactional/relationship sales experience.
• Experience in substance use disorder or psychiatric treatment field highly preferred.

Responsibilities

• Manages client caseload and assists RAC team with admission-related activities.
• Answers inbound calls monthly using training and knowledge to advocate for clients.
• Achieves monthly performance metrics and maintains call quality and documentation.
• Completes clinical and medical assessments and reviews admissions criteria.
• Leads discussions with referral sources for support, conflict resolution and business development.
• Responds to the needs of referred clients during and after business hours.
• Discusses insurance and out-of-pocket costs and determines financial obligation.
• Arranges payment plans for clients who qualify and communicates with the BD team.
• Assigns follow-up tasks when out of office and handles vacation coverage.
• Assesses family needs for mediation and intervention and contacts appropriate resources.
• Makes admission decisions on interventions, facilities, dates, and travel.

Skills

Sales experience

Customer service

Account management

Referral coordination

Education

High School Diploma or GED

Bachelor’s degree in related field

Job description

Summit BHC in Franklin, Tennessee seeks a Referral Admissions Coordinator who delivers exceptional client care and families support. This role handles inbound referrals, guides them through admission processes, discusses insurance and financial obligations, and maintains thorough documentation.

It requires strong communication and the ability to work with referral sources as a single point of contact. The position focuses on admitting clients, following up with referrals, and coordinating with