Student Success Manager - Enrollment Strategy

Southeast Missouri State University; Cape Girardeau (MO); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Southeast Missouri State University seeks a collaborative, service-oriented Student Success Manager to serve as the system administrator for its student success and retention platform. By connecting technology, data, and effective outreach, the Student Success Manager will help the University identify student needs, deliver timely interventions, and support persistence and degree completion.

To ensure full consideration, the position emphasizes collaboration with advising, IT, and academic

Qualificações

• Bachelor’s degree required.
• Minimum three years of experience in higher education, student success, advising, enrollment management, information systems, or related field.
• Excellent communication and collaboration skills.
• Strong computer and technical skills.
• Proficiency with student information systems for data collection, assessment, reporting, and continuous improvement.
• Ability to configure systems or workflows, troubleshoot issues, and translate operational needs into practical technology solutions.
• Detail-oriented with strong organizational and problem-solving abilities.
• Exercises sound judgment and maintains confidentiality with sensitive information.
• Demonstrated experience with person-centered planning and outcomes.
• Commitment to student success.

Responsabilidades

• Serve as the system administrator for the student success and retention platform.
• Collaborate with advising, academic departments, student support offices, and IT to develop outreach workflows.
• Configure and manage campaigns, automated communications, tracking, and follow-up processes.
• Develop dashboards and reports to monitor engagement and persistence.
• Maintain integrations, troubleshoot issues, and ensure data sharing.
• Provide user training, documentation, and ongoing support.
• Liaise with the software vendor for support and updates.
• Maintain data management procedures aligned with policies and privacy standards.
• Assess platform effectiveness and suggest enhancements.

Conhecimentos

Communication

Collaboration

Technical skills

Data reporting

Formação académica

Bachelor's degree

Ferramentas

Student Information Systems

Workflow configuration

Descrição da oferta de emprego

Student Success Manager
Enrollment Strategy
Full-Time

Southeast Missouri State University seeks a collaborative, service-oriented Student Success Manager to serve as the system administrator for its student success and retention platform. By connecting technology, data, and effective outreach, the Student Success Manager will help the University identify student needs, deliver timely interventions, and support persistence and degree completion.

Primary Responsibilities

• Serve as the system administrator for the University’s student success and retention platform, overseeing configuration, user access, permissions, maintenance, and daily operations
• Collaborate with advising, academic departments, student support offices, and information technology to develop workflows that support coordinated outreach, early alerts, referrals, and case management
• Configure and manage student success campaigns, automated communications, tracking items, and follow-up processes to support registration, persistence, and degree completion
• Develop dashboards and reports to monitor student engagement, re-registration activity, and other student success indicators
• Partner with information technology and institutional research teams to maintain integrations, troubleshoot issues, and ensure accurate and timely sharing of student data
• Provide user training, documentation, and ongoing support to promote effective and consistent use of the platform
• Serve as the primary liaison with the software vendor, coordinating support requests, system updates, and evaluation of new features
• Maintain procedures for system use and data management that align with university policies, student privacy requirements, and accessibility standards
• Assess platform effectiveness and recommend enhancements based on user feedback, institutional priorities, and student outcomes

• Bachelor’s degree
• Minimum three years of relevant experience in higher education, student success, advising, enrollment management, information systems, or a related field
• Excellent communication and collaboration skills
• Strong computer and technical skills
• Proficiency with student information systems for data collection, assessment, reporting, and continuous improvement
• Demonstrated ability to configure systems or workflows, troubleshoot issues, and translate operational needs into practical technology solutions
• Detail-oriented with strong organizational and problem-solving abilities
• Exercises sound judgment
• Ability to maintain confidentiality when working with sensitive information
• Demonstrated experience and understanding of person-centered planning and outcomes
• Commitment to student success

To ensure full consideration, application materials must be received by October 30, 2026. The position will remain open until filled.

About Southeast Missouri State University (SEMO)

Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

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