Records Retrieval Specialist II: Client-Focused Support

ADP, Inc.; Tampa (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

American Retrieval is seeking a Records Retrieval Specialist II in Tampa, FL. You will manage and expedite medical and legal record requests while ensuring accuracy and timely follow‑up.

The role emphasizes exceptional client service, meticulous documentation, and efficient data entry. A background of 3–5 years in customer service or records retrieval is preferred, with a high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service, client support, or records retrieval experience.
• Experience in legal services, healthcare, medical records, insurance, or related industries preferred.

Responsibilities

• Proactively contact record custodians, healthcare facilities, and providers to obtain requested records.
• Serve as a primary client contact for order status and record requests; build professional relationships.
• Accurately enter and maintain record request information in company systems; track orders.
• Communicate status updates to clients and resolve issues related to orders and documentation.
• Participate in special projects and adhere to policies, quality standards, and compliance.

Skills

Customer service

Communication

Organization

Problem-solving

Microsoft Office

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

American Retrieval is seeking a Records Retrieval Specialist II in Tampa, FL. You will manage and expedite medical and legal record requests while ensuring accuracy and timely follow‑up.

The role emphasizes exceptional client service, meticulous documentation, and efficient data entry. A background of 3–5 years in customer service or records retrieval is preferred, with a high school diploma required.