Records Retrieval Specialist II | Client-Focused Expert

U.S.-Legal-Suppor; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Life Insurance

Employee Assistance Program

Training & Development

Job summary

American Retrieval in Philadelphia, PA, is seeking a Records Retrieval Specialist II to manage and expedite medical and legal record requests, ensuring accuracy and timely follow-up. This onsite role supports clients with proactive communication and precise data handling.

Responsibilities include contacting custodians, tracking orders, maintaining documentation, and delivering excellent customer service while resolving questions.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of customer service, client support, account management, or records retrieval experience preferred.

Responsibilities

• Proactively contact record custodians, healthcare facilities, and other providers to obtain requested records.
• Monitor outstanding requests and expedite retrieval.
• Enter and maintain record request information in company systems.
• Track orders and update databases; maintain documentation of all activity.
• Communicate status updates to clients; resolve questions and concerns.
• Participate in projects and support process improvements.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Analytical thinking

Microsoft Office

Data entry systems

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

American Retrieval in Philadelphia, PA, is seeking a Records Retrieval Specialist II to manage and expedite medical and legal record requests, ensuring accuracy and timely follow-up. This onsite role supports clients with proactive communication and precise data handling.

Responsibilities include contacting custodians, tracking orders, maintaining documentation, and delivering excellent customer service while resolving questions.