Records Retrieval Specialist II — Fast, Accurate Client Service

ADP, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Job summary

American Retrieval, a U.S. Legal Support company, is seeking a detail-oriented Records Retrieval Specialist II to join our Philadelphia team onsite.

You will manage medical and legal record requests with accuracy and timely follow-up while delivering exceptional client service. Day-to-day duties include contacting custodians and providers, tracking orders, entering data, maintaining documentation, and serving as a primary client liaison.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service, client support, or records retrieval experience.
• Proficiency with Microsoft Office and data entry systems.

Responsibilities

• Proactively contact record custodians, healthcare facilities, and other providers to obtain requested records.
• Monitor outstanding requests and expedite retrieval while ensuring accuracy and timeliness.
• Serve as a primary point of contact for clients regarding order status and record requests.

Skills

Customer service

Organization

Multitasking

Analytical thinking

Independence and teamwork

Data entry proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

American Retrieval, a U.S. Legal Support company, is seeking a detail-oriented Records Retrieval Specialist II to join our Philadelphia team onsite.

You will manage medical and legal record requests with accuracy and timely follow-up while delivering exceptional client service. Day-to-day duties include contacting custodians and providers, tracking orders, entering data, maintaining documentation, and serving as a primary client liaison.