Records Clerk 2

City of Indianapolis; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

The City of Indianapolis Marion County is seeking a Records Clerk to assist customers in the recording process. The role involves reading and communicating document requirements and entering data into specialized recording software to create a permanent public record.

Responsibilities include reviewing documents, processing fees, and maintaining accuracy and confidentiality while delivering courteous customer service in person, by phone, and via email.

Qualifications

• High school diploma or equivalent with two years of office experience or front-facing customer service, and one year of data entry.
• Proficiency with Windows Operating System and Microsoft Office.
• Outstanding people skills with a pleasant and professional demeanor.
• Must communicate effectively in writing and orally, and be able to multi-task.

Responsibilities

• Must review all incoming documents to ensure compliance with Indiana Code.
• Scans documents into specialized land records management software to create a permanent record.
• Interprets document information and transcribes data using recording software to create a searchable index.
• Responsible for auditing information entered into land records system and correcting errors to ensure a complete and accurate permanent record.
• Responsible for ensuring documents are returned to their submitter in a timely manner.
• Researches and retrieves recorded documents using software applications, microfilm and other sources as needed.
• Collects and processes fees for recordings and copies.
• Maintains and balances the cash drawer.
• Provide professional and courteous assistance to customers in person, by phone, and email.
• Maintain confidentiality of information.
• This list of duties and responsibilities is not intended to be all-inclusive.

Skills

Data entry

Customer service

Typing speed 45 wpm

Microsoft Office

Windows OS

Education

High school diploma or equivalent

Tools

Land records software

Microsoft Office

Job description

Overview

Position is responsible for assisting customers to facilitate the recording process. Position must read, understand and communicate document requirements to customers and enter document information using specialized software for recording. Works with office staff to complete recording process.

Overview

Position is responsible for assisting customers to facilitate the recording process. Position must read, understand and communicate document requirements to customers and enter document information using specialized software for recording. Works with office staff to complete recording process.

Agency Summary

The purpose and mission of the Marion County Recorder’s Office is to maintain permanent public records of the transactions that convey property between owners, preserving a clear and precise record of property ownership. The Recorder is charged with maintaining these records in perpetuity and making them available to the public of Marion County.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Must review all incoming documents in order to ensure compliance with Indiana Code
• Scans documents into specialized land records management software to create a permanent record
• Interprets document information and transcribes data using recording software to create a searchable index
• Responsible for auditing information entered into land records system and corrects any errors to ensure a complete and accurate permanent record
• Responsible for ensuring documents are returned to their submitter in a timely manner
• Researches and retrieves recorded documents using software applications, microfilm and other sources as needed
• Collects and processes fees for recordings and copies
• Maintains and balances the cash drawer
• Must provide professional and courteous assistance to customers in person, by phone, and email
• Must maintain confidentiality of information
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

High school diploma or equivalent with two (2) years’ work experience in an office environment or front facing customer service role, and one (1) year’ experience in computer operation data entry. Capable of learning current recording standards and maintaining detailed quality work. Proficiency with Windows Operating System and Microsoft Office. Outstanding people skills with a pleasant and professional demeanor. Must be able to communicate effectively in writing and orally. Must be able to multi-task without making mistakes. Must be able to collect payments, make change and balance tenders. Typing of at least 45 wpm accurately. Must be able to take direction well.