Records Clerk

Copyright Clearance Center (CCC); Indianapolis (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Performance bonus eligible

Job summary

Copyright Clearance Center (CCC) is seeking a Records Clerk to support day-to-day records management operations at our client’s offices near downtown Indianapolis. You will handle document intake, filing, data entry and maintenance of records systems while delivering high-quality customer service.

This onsite role requires 1–2 years of records management and customer service experience, proficiency with Microsoft Office, and the ability to manage alpha-numeric data entry with strong

Qualifications

• 1–2 years’ customer service experience.
• 1–2 years records management experience.
• College degree preferred.

Responsibilities

• Provide documents and information to customers through online requests and in person interactions.
• Responsible, professional, responsive service to customers at the service window and through other communication channels.
• Maintain accurate and up-to-date databases of all documents and records.
• Day-to-day management and organization of the filing system including logging and scanning incoming documents into database.
• Annually archive documents including transfer and organization into boxes.

Skills

Customer service

Interpersonal skills

Communication

Alpha-numeric data entry

Organization

Education

College degree preferred

Tools

Excel

Word

Outlook

Job description

The Records Clerk supports the day-to-day records management operations for corporate clients by performing a range of administrative and clerical tasks. This role is responsible for document intake, filing, data entry, and maintenance of records systems, while delivering high-quality customer service. The Records Clerk ensures accuracy, organization, and compliance in all document handling processes. This onsite position is located near downtown Indianapolis at our client’s offices.

Compensation range: $15/hour - $16/hour

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What You Will Be Doing

• Provide documents and information to customers through online requests and in person interactions


• Responsible, professional, responsive service to customers at the service window and through other communication channels


• Maintain accurate and up-to‑date databases of all documents and records


• Day-to-day management and organization of the filing system including logging and scanning incoming documents into database, shifting files, making new folders when folders become overcrowded, ordering supplies, etc.


• Annually archive documents which would include removal from the shelves, transferring and organizing into boxes, logging information into the database and preparing the necessary documentation


• Report generation as needed


• Route and distribute documents to internal customers as assigned; Print and issue logbooks and notebooks as requested


• Support internal and external audits

Requirements

• 1-2 years’ customer service experience; 1- 2 years records management experience with a proven ability to multi-task; College degree preferred


• Proficiency in Microsoft Office (Outlook, Word & Excel) and Internet navigation; must have a mobile phone for security and multi-factor authentication


• Strong interpersonal skills; Effective written and verbal communication skills; Ability to alphabetize and prioritize work; Strong organizational skills with high attention to detail; Alpha-numeric data entry experience desired


• Experience with standard office equipment (i.e.; copier, scanner, fax, etc.)


• Ability to work some overtime as needed


• Ability to climb stairs, bend and reach for filing, lift up to 25 lbs. and walk 1/4 mile between libraries up to twice per day and from parking lot to facility


• Must be able to work in environments where Vancomycin and Penicillin may be present


• Must pass a background check and drug screening

A pioneer in voluntary collective licensing , CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirme ...

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.