Records and Registration Specialist

Howard Community College; Baltimore (MD); On-site; USD 32,000 - 34,000; Part time

Job summary

Howard Community College in Columbia, MD seeks a Records and Registration Specialist to join the Records, Registration & VA Office. This part-time, non-exempt role supports student registration services, handles inquiries, and helps with billing issues in a fast-paced environment.

Responsibilities include assisting students with in-person and online registrations, scanning records, and maintaining FERPA privacy.

Qualifications

• Part-time Records/Registration experience preferred.
• Experience in customer service and handling inquiries.
• Familiarity with FERPA and privacy rules.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide student registration services in person and online.
• Resolve registration and billing problems and assist with records.
• Maintain confidentiality of student information.
• Assist students with online registration and RRVA processes.

Skills

Customer service

Verbal and written communication

Attention to detail

Confidentiality & FERPA compliance

Teamwork in diverse campus

Keyboarding

Education

College coursework or experience in higher education

Tools

Ellucian Colleague

Document imaging system

Microsoft Office Suite

Job description

Position Details

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Records and Registration Specialist

Employment Type

Non-Exempt

Part Time

20-25 hours per week

M-F

Salary

$23.89

Summary

The Records, Registration & Veterans' Affairs Office at Howard Community College is seeking a Records and Registration Specialist to work part time, hourly in the office in Columbia, MD.

Essential Role Responsibilities

This position provides complete student registration services including but not limited to in-person registrations within RRVA and the Howard Hub, researching and resolving registration and billing problems, scanning of student records, answering phone and email inquiries, clerical tasks, and assisting students with online registration and other records functions. Interprets and communicates general college and Records, Registration, and Veterans' Affairs policies and procedures for the college community. Maintains privacy of student record information in compliance with the Family Educational Rights and Privacy Act [FERPA]. Provides excellent customer service for all students, staff, faculty, and visitors.

Experience Required

• Ability to prioritize and multi-task in an extremely fast-paced, busy office
• Customer service experience
• Excellent keyboarding skills and working knowledge of Microsoft Office Suite
• Attention to detail and ability to resolve routine problems with minimal supervision
• Ability to effectively communicate verbally and in writing
• Ability to maintain strict confidentiality and security of student records information in compliance with laws and HCC policies
• Ability to work in a team environment and a diverse campus community

Preferred Qualifications

• Previous data entry experience
• Experience using a student information system, particularly Ellucian Colleague
• Experience using a document imaging system
• College coursework or previous experience working in higher education

Division

Student Success Office

Department

Records, Registration & VA

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmitive Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.