Reconstruction Project Manager

SERVPRO of Carbondale/Marion; Fortville (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

The Reconstruction Manager at SERVPRO of Carbondale/Marion oversees restoration projects, coordinating with customers, clients, subcontractors and field teams to ensure quality service and timely completion while maintaining safety standards.

This role requires strong leadership, scope development, budget oversight, and the ability to recruit and onboard staff, with emphasis on excellent communication and customer satisfaction.

Qualifications

• High school diploma or GED required.
• PMP certification preferred where possible.
• Experience in restoration and/or construction preferred.
• Effective written and oral communication skills.
• Basic computer skills including Word and Excel.

Responsibilities

• Manage customer experience and overall satisfaction.
• Manage client experience and satisfaction.
• Evaluate and sell projects and educate customers on process.
• Develop scope of work and review estimates.
• Negotiate project scope, deposits, and approvals.
• Coordinate with subcontractors and resource providers.
• Ensure permits are obtained and safety guidelines followed.
• Recruit, train, and onboard personnel as needed.
• Manage budgets and final payments; review job files.
• Communicate with stakeholders and manage risk.

Skills

Customer service

Communication

Project management

Word and Excel

Education

High school diploma/GED

PMP certification preferred

Job description

Summary

The Reconstruction Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in construction services. This job description assumes that the Construction Manager has the support of a Construction Superintendent performing all construction field activities.

Primary Responsibilities

• Manage the customer experience and overall customer satisfaction
• Manage the client experience and overall client satisfaction
• Evaluate and sell projects
• Educate customers on construction process
• Develop scope of work for projects.
• Develop and review estimates
• Negotiate customer and/or client approval of project scope and estimate
• Negotiate terms and set expectations
• Collect deposits and draws
• Document and/or review job file to support the services provided
• Maintain communication with internal and external stakeholders
• Review budgets
• Manage expenses and assist in collecting final payment
• Recruit, train, and onboard personnel as needed
• Manage personnel
• Manage all warranty activities
• Ensure proper permits are acquired
• Identify and qualify subcontractors and resource providers
• Manage any equipment, tools, and materials (assets)
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Be familiar with and be able to execute all roles and responsibilities of the Construction Coordinator and Construction Superintendent
• Continued development of leadership and management skills, as well as restoration/construction expertise
• Perform other job duties as assigned

Education and Experience Requirements

• High school diploma/GED
• Project Management Professional (PMP) certification preferred
• Previous construction management experience
• Superb customer service track record
• Effective written and oral communication
• Basic computer skills including Word and Excel.
• Experience in restoration and/or construction preferred

Physical and Work Environment Requirements

• Walking and/or standing throughout the day
• Frequent driving and sitting
• Occasionally climbing ladders
• Occasionally exposed to extreme conditions such as heat
• The noise level at individual jobsites can be loud