Construction Project Manager

SERVPRO of Southaven & Horn Lake - 11851; Olive Branch (MS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Servpro Industries, Inc. in Olive Branch, MS is seeking a skilled Construction Project Manager to oversee the full lifecycle of our restoration projects, manage customer relationships, and drive profitability.

You will lead projects from inception to completion, coordinate with subcontractors, ensure safety and compliance, and keep stakeholders informed throughout the process.

Qualifications

• 5+ years of experience in construction project management.
• Strong customer service history.
• Excellent written and verbal communication.
• Experience in restoration or construction is a plus.
• Valid driver\'s license is required.

Responsibilities

• Lead customer service efforts and ensure a positive experience.
• Handle warranty claims promptly.
• Guide customers through the construction process.
• Convert leads into projects with accurate estimates and scoping.
• Secure deposits and signed contracts.
• Define and document the scope of work for each project.
• Create estimates, supplements, and change orders; negotiate costs with customers and clients.
• Secure permits and ensure code compliance.
• Develop and oversee project schedule and budget adherence.
• Vet and negotiate terms with subcontractors and resource providers.
• Oversee superintendents and conduct on-site walk-throughs.
• Ensure all work meets plans and specifications.
• Understand duties of Construction Project Coordinator and Superintendent.
• Meet KPIs and contribute to departmental objectives.
• Take initiative and fulfill responsibilities.
• Perform tasks assigned by the Operations Manager.

Skills

Valid driver\'s license

Construction PM

Customer service

Communication skills

Restoration experience

Education

High school diploma/GED

Associate or Bachelor's degree

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

We are seeking a highly skilled and experienced Construction Project Manager to oversee the full lifecycle of our construction projects. The ideal candidate will excel at managing customer relationships, ensuring excellent service delivery, and driving project profitability. The Project Manager will play a pivotal role in leading our projects from inception to completion, ensuring they are executed efficiently and effectively.

Position Responsibilities

Customer Engagement

• Lead customer service efforts, ensuring a positive experience throughout the project.
• Handle and resolve any warranty claims promptly.
• Guide customers through the construction process.

Project Management and Execution:

• Convert leads into projects through precise estimates and scoping, ensuring alignment with program specifications.
• Secure project commitments with initial deposits and signed contracts from customers.
• Define and document the comprehensive scope of work for each project.
• Create detailed estimates, supplements, and change orders; negotiate and gain agreement on scope and cost with customers and clients.
• Ensure acquisition of all necessary permits and compliance with local codes.
• Develop and oversee the project schedule and timeline, monitoring and enforcing budgetary adherence.
• Identify, vet, and negotiate terms with subcontractors and resource providers, setting clear expectations.
• Manage superintendents and oversee the compilation of estimates and scope of work, coordinating workflow and conducting on-site walk-throughs for project introductions.
• Ensure all work meets the plans, specifications, and requirements of the scope of work.

General Responsibilities

• Understand and perform the duties of a Construction Project Coordinator and Construction Superintendent.
• Meet personal and team KPIs to contribute to departmental objectives.
• Take initiative and proactively fulfill responsibilities.
• Complete additional tasks assigned by the Operations Manager.

Position Qualifications and Skills

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree is a plus
• Proven experience in construction project management.
• A strong history of excellent customer service.
• Effective written and verbal communication skills.
• Experience in restoration or construction is a plus.

Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, generally working Monday–Friday, and requires 45-50 hours per week. However, this position occasionally requires long hours, working on-call, and weekend work. Travel is required and is primarily local. Salary range base pay but this position is eligible to receive a bonus.