Reconditioning Account Operations Specialist II

Cox Enterprises; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Enterprises in Fredericksburg, VA seeks a Reconditioning Account Operations Specialist II to perform mechanical and auto body inspections, monitor reconditioning progress, and support the client team to keep sale vehicles ready and on time.

You will also educate clients on products and services, coordinate with senior peers and auction departments, and handle administrative tasks while maintaining safety standards and attention to detail.

Qualifications

• High School Diploma/GED or related discipline degree/certification.
• Combination of education and experience may satisfy minimum requirements.
• Strong communication skills are required.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup and coordinate with account representative to ensure vehicles are ready and on time for sale.
• Monitor reconditioning processes and support the client team and stakeholders for smooth auction operations.
• Educate clients on company products and services.
• Coordinate with senior peers and auction departments to review and coordinate reconditioning services; conduct condition report and imaging audits.
• Develop understanding of auction services concepts and vehicle inspection processes.
• Perform basic administrative duties using Microsoft Office and internal platforms.
• Follow safety procedures and participate in Safety Excellence activities.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Safety compliance

Attention to detail

Self-starter

Verbal & written skills

Education

High School Diploma/GED

Related discipline degree/certification

Tools

Outlook

Excel

Job description

This Reconditioning Account Operations Specialist II position requires mechanical and auto body inspections, along with administrative responsibilities.

Requirements:

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field OR combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Communication skill required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Reconditioning inspection preferred
• Client Servicing
• Attention to details
• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)