Reconditioning Account Operations Specialist II

Cox Automotive; Fredericksburg (VA); In loco; USD 33.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off (minimum sixteen hours a

Seven paid holidays

Descrizione del lavoro

Cox Automotive is seeking a Reconditioning Account Operations Specialist II to support vehicle reconditioning, inspections, and related administrative duties across auction operations. The role emphasizes customer service, coordination with account representatives, and audits to minimize losses.

You will collaborate with multiple auction departments, learn condition report data, and use Outlook and Excel to track progress while following all safety procedures.

Competenze

• High School Diploma/GED and 3 years' experience in a related field OR 5 years' experience in a related field
• Strong communication skills and ability to work with minimal supervision
• Ability to manage multiple tasks concurrently
• Excellent verbal and written communication skills preferred
• Reconditioning inspection experience preferred
• Client servicing and attention to detail
• Valid driver's license required

Mansioni

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and coordinate with account representatives to ensure vehicles are ready and parked on-spot for sale.
• Monitor vehicle reconditioning processes, support the client team, and communicate with stakeholders to ensure smooth auction operations.
• Educate clients on company products and services.
• With assistance from senior peers and auction departments, review sales lineup vehicles, coordinate reconditioning services, and conduct condition reports and imaging audits to reduce policy loss and goodwill expenses.
• Develop foundational understanding of auction services concepts, including condition report data and the vehicle inspection process.
• Basic knowledge of computer software including Microsoft Office applications (Outlook, Excel) and other internal platforms.
• Follow safety procedures and actively participate in Safety Excellence activities.
• Perform any other duties assigned

Conoscenze

Customer service

Communication skills

Self-starter

Multitasking

Verbal and written skills

Client servicing

Attention to details

Formazione

High School Diploma/GED

Strumenti

Microsoft Office

Outlook

Excel

Descrizione del lavoro

This Reconditioning Account Operations Specialist II position requires mechanical and auto body inspections, along with administrative responsibilities.

Requirements:

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field OR combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field
• Communication skill required
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Reconditioning inspection preferred
• Client Servicing
• Attention to details
• Safe drivers needed; valid driver's license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

USD 24.09 - 36.11 per hour

Compensation:

Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets