Recon Accounts Specialist I, Manheim Phoenix

Cox Automotive; Tolleson (AZ); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive in Tolleson, AZ is seeking a detail-oriented customer service professional to support vehicle reconditioning operations and partner with clients and auction teams.

You will monitor processes, assist with condition reporting, and help estimate body repairs. Proficiency with Microsoft Office and strong communication are required; a valid driver’s license and outdoor work flexibility are expected. This entry-level role offers growth opportunities within Cox Automotive.

Qualifications

• High School Diploma or GED required; up to 2 years in vehicle reconditioning, auto body knowledge, or auction experience preferred.
• Strong knowledge of Microsoft Office Suite.
• Excellent communication, detail orientation, self-starter attitude and time management.
• Ability to work with minimal supervision and maintain safe driving record.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Monitor vehicle reconditioning processes and support client teams.
• Estimate body repairs for various vehicle types.
• Coordinate reconditioning services with senior peers and auction departments; conduct condition report and imaging audits.
• Develop understanding of auction services concepts including condition reports and vehicle inspections.

Skills

Customer service

Attention to detail

Time management

Communication skills

Driver's license

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Are you passionate about customer service, vehicle quality, and delivering an exceptional client experience? We are seeking a detail-oriented and customer-focused professional to support vehicle reconditioning operations while partnering closely with clients and internal auction teams.

What You'll Do:

• Provide exceptional customer service skills to ensure client satisfaction.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team.
• Be able to estimate body repairs on all kinds of different types of vehicles.
• With assistance from more senior peers and multiple auction departments, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications:

Minimum:

• High School Diploma/GED and up to 2 years' experience in a related field (vehicle reconditioning, auto body knowledge, auction experience).
• Requires strong knowledge of Microsoft Office Suite.
• Excellent communication skills, detail oriented, self-starter, and time management.
• Ability to work with minimal supervision.
• Safe drivers needed; valid driver's license required.

Preferred:

• Prior experience in vehicle reconditioning and/or general auto body knowledge.
• Auction experience
• Ability to operate vehicles with standard and automatic transmission is preferred.
• Reconditioning inspection preferred

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

USD 18.17 - 27.31 per hour

Compensation:

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets