Account Operations Specialist II

Cox Automotive; Euless (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Cox Automotive is seeking a proactive account liaison in Texas to coordinate and execute account SLA commitments for auction clients. You will act as the primary contact, understand client requirements, and upsell CAI products and services to ensure mutually beneficial outcomes.

You will work with auction teams to align on vehicle readiness, reconditioning decisions, and safety protocols while maintaining strong communication with stakeholders and delivering exceptional client service.

Qualifications

• Minimum HS diploma or GED with 3 years in a related field or 5 years in a related field.
• Open to candidates with higher degrees/certifications.
• Valid driver’s license required.

Responsibilities

• Serve as account liaison coordinating SLA execution.
• Be primary contact for auction vendors/clients and understand requirements.
• Upsell CAI products and services to clients.
• Coordinate with auction personnel and stakeholders across customer engagement.
• Educate clients on company products and services.
• Review sales lineup with senior peers to plan reconditioning and audits.
• Maintain basic computer skills with MS Office and internal platforms.
• Ensure safety procedures are followed in daily activities.

Skills

Customer service

Account liaison

Communication skills

Multitasking

Microsoft Office

Education

HS diploma / GED

Any degree beyond HS

Tools

Microsoft Office

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years' experience in a related field
• Safe drivers needed; valid driver's license required.

Preferred:

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

USD 20.10 - 30.10 per hour

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets