Recognition & Engagement Coordinator I

RiseMe; Oklahoma; On-site; USD 42,000 - 64,000; Full time

Job summary

Love's Travel Stops & Country Stores in Oklahoma City is seeking an Employee Recognition & Engagement Coordinator to support the Heart of Love's recognition program, ERGs, and culture initiatives. You will coordinate day-to-day operations, maintain files, and partner with vendors and internal teams to ensure accurate, engaging programs.

This role emphasizes project coordination, data tracking, and reporting, along with superior customer service as part of a culture that values teamwork and

Qualifications

• HSDiploma or equivalent required.
• Associate's or Bachelor's degree in Human Resources, Communications, Business Administration, Organizational Development, Event Management, or related field preferred.
• 2+ years of experience supporting employee programs, engagement initiatives, human resources, communications, event coordination, recognition programs, or related functions preferred.

Responsibilities

• Manage day-to-day operations of the Heart of Love's recognition program.
• Coordinate recognition card inventory, ordering, fulfillment, and distribution activities.
• Maintain recognition program files, documentation, trackers, and supporting materials.
• Monitor recognition activity and assist with reporting and program analysis.
• Coordinate with vendors, internal stakeholders, and system partners to resolve program issues and support enhancements.
• Assist in maintaining recognition program communications, resources, and training materials.
• Support program audits and quality assurance efforts to ensure accuracy and consistency.
• Coordinate employee engagement initiatives and culture-building activities.
• Assist with planning and execution of employee programs and campaigns.
• Support engagement activities by coordinating timelines, materials, communications, and logistics.
• Track participation, feedback, and metrics to support continuous improvement efforts.
• Assist in the development and maintenance of engagement calendars and project plans.
• Provide administrative support for OneERG and affiliated Employee Resource Groups.

Skills

Organizational skills

Project coordination

Communication skills

Multitasking

Attention to detail

Confidentiality

Interpersonal skills

Customer service mindset

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in HR/Business/Communications

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Outlook

Teams

Job description

Welcome to Love's! Our Culture and Events department is seeking an Employee Recognition & Engagement Coordinator to deliver operational, administrative, and program support for employee recognition, engagement, culture, and Employee Resource Group (ERG) initiatives. This position coordinates the day-to-day administration of the Heart of Love's recognition program, supports OneERG governance and activities, assists with employee engagement programs, and helps ensure successful execution of Culture & Engagement initiatives across the organization.

This position serves as a key coordinator among internal stakeholders, vendors, employee resource groups, and cross-functional partners to support a culture where team members feel valued, connected, and engaged.

Job Functions:

• Manage day-to-day operations of the Heart of Love's recognition program.
• Coordinate recognition card inventory, ordering, fulfillment, and distribution activities.
• Maintain recognition program files, documentation, trackers, and supporting materials.
• Monitor recognition activity and assist with reporting and program analysis.
• Coordinate with vendors, internal stakeholders, and system partners to resolve program issues and support enhancements.
• Assist in maintaining recognition program communications, resources, and training materials.
• Support program audits and quality assurance efforts to ensure accuracy and consistency.
• Coordinate employee engagement initiatives and culture-building activities.
• Assist with planning and execution of employee programs and campaigns.
• Support engagement activities by coordinating timelines, materials, communications, and logistics.
• Track participation, feedback, and metrics to support continuous improvement efforts.
• Assist in the development and maintenance of engagement calendars and project plans.
• Provide administrative support for OneERG and affiliated Employee Resource Groups.
• Maintain ERG charters, leadership rosters, meeting records, and governance documentation.
• Coordinate communications, meetings, and project timelines for ERG initiatives.
• Track participation, membership, activities, and program-related information.
• Support annual planning activities, leadership transitions, recognition efforts, and event coordination for ERGs.
• Manage incoming inquiries received through Culture & Engagement team mailboxes and communication channels.
• Draft and distribute communications related to recognition, employee engagement, and ERG initiatives.
• Coordinate project deliverables and follow-up activities among cross-functional stakeholders.
• Maintain communication schedules, content calendars, and program updates.
• Provide exceptional customer service to employees, leaders, and business partners.
• Maintain department spreadsheets, databases, dashboards, and reporting tools.
• Compile and distribute recurring reports for leadership and program stakeholders.
• Track key performance indicators (KPIs) for employee recognition and engagement programs.
• Assist with program measurement, data validation, and analysis.
• Ensure department records and data are accurate, organized, and current.
• Coordinate logistics for employee engagement programs, recognition activities, and culture events.
• Manage registrations, attendance tracking, supplies, awards, and materials as needed.
• Assist with meeting planning, room reservations, catering requests, and event support.
• Provide on-site support for employee programs and special events.
• Coordinate with vendors and internal partners to ensure successful program execution.
• Schedule meetings and maintain department calendars.
• Prepare meeting agendas, notes, action items, and follow-up communications.
• Maintain organized electronic filing systems and project documentation.
• Track project milestones, deadlines, and deliverables.
• Demonstrate initiative in identifying opportunities to improve processes, employee experiences, and program effectiveness.
• Other duties assigned as needed.

Experience and Qualifications:

• HSDiploma or equivalent required.
• Associate's or Bachelor's degree in Human Resources, Communications, Business Administration, Organizational Development, Event Management, or related field preferred.
• 2+ years of experience supporting employee programs, engagement initiatives, human resources, communications, event coordination, recognition programs, or related functions preferred.
• Experience coordinating multiple projects and stakeholders simultaneously preferred.
• Experience working with reporting tools, data tracking, spreadsheets, and business systems preferred.

Skills:

• Strong Microsoft Office Suite skills, including Outlook, Teams, Excel, PowerPoint, and Word.
• Excellent organizational and project coordination abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and competing priorities simultaneously.
• Attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong interpersonal skills and ability to collaborate across teams and departments.
• Ability to work independently while contributing effectively to a team environment.
• Demonstrated customer service mindset and professional demeanor.
• Ability to learn new technologies, systems, and processes quickly.

Typical Physical Demands:

• Requires prolonged sitting, standing, some bending and stooping.
• Occasional lifting to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires a normal range of hearing and vision.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. All employees may be required to follow any other instructions, cross train in other positions and to perform other duties as required by workloads.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.