Receptionist, Youth Center (54255)

RiseBoro Community Partnership; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

RiseBoro Community Partnership in New York, NY is seeking a professional Receptionist to be the welcoming first point of contact for visitors, callers, and staff. You will manage a multi-line phone system, greet guests, and provide information about programs and procedures.

The role requires strong organizational skills, proficiency with MS Office, attention to detail, and the ability to multi-task. Bilingual English and Spanish is required to communicate with diverse community members.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Clerical and receptionist duties experience is a plus.

Responsibilities

• Answer and direct incoming calls using a multi-line telephone system in a courteous and professional manner.
• Greet, welcome, and assist visitors, clients, staff and community members.
• Provide information and general assistance regarding programs, services, and office procedures.
• Maintain an organized, clean, and welcoming reception area.
• Receive, sort, distribute, and prepare daily mail.
• Receive and coordinate deliveries and notify staff of incoming packages.
• Perform routine clerical duties including scanning, filing, copying and data entry.
• Assist with distribution of program enrollment applications and maintain accurate records.
• Call youth via internal radio to facilitate parent pick-up and dismissal.
• Screen visitors using Visitor Management System.
• Update participant enrollment information for new program participants.
• Maintain attendance records and emergency contact logs.

Skills

MS Office Suite

Bilingual EN/ES

Education

High School Diploma or GED

Job description

Essential Duties And Responsibilities

The Receptionist is responsible for providing a welcoming and professional first point of contact for visitors, clients, and callers. This position manages a multi-line telephone system, greets and assists visitors, provides support with program applications, and performs a variety of clerical and administrative duties to ensure the reception area operates efficiently and professionally. Specific duties include:

• Answer and direct incoming calls using a multi-line telephone system in a courteous and professional manner.


• Greet, welcome, and assist visitors, clients, staff, and community members.


• Provide information and general assistance regarding programs, services, and office procedures.


• Maintain an organized, clean, and welcoming reception area.


• Receive, sort, distribute, and prepare daily mail.


• Receive and coordinate deliveries, notify appropriate staff of incoming packages and materials, and ensure packages are promptly removed from reception area.


• Perform routine clerical duties, including scanning, filing, copying, and data entry.


• Assist with distribution of program enrollment applications and other relevant program documents as necessary; Maintain accurate and organized electronic and paper records


• Call youth via internal radio to facilitate parent pick-up and dismissal


• Ensure that all visitors, vendors and participants are properly screened utilizing the Visitor Management System


• Entering and updating participant enrollment information for all new program participants associated with Discretionary program


• Collect, review, and organize attendance sheets submitted by participating programs to ensure attendance records are complete and accurate; record and maintain accurate attendance records


• Update and maintain emergency contact log as new participants enroll or as participant information changes.


• Communicate professionally and respectfully with individuals from diverse backgrounds.


• Provide general administrative support to staff and other departments as assigned.

Competencies

• Must have a passion for working with community


• Must be team-oriented, working well with others to inspire success


• Must be dynamic, organized, detail-oriented and able to multi-task handling incoming calls and walk-in traffic concurrently; take initiative and work independently on tasks


• Proficiency with MS Office Suite


• Bilingual in English and Spanish is required

Education Experience

• High School Diploma or High School Equivalency required.


• Clerical and customer service experience a plus

Qualifications

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.