Receptionist - Weight Management Center- Full Time

trinityhealth; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to welcome patients, manage front desk activities, and ensure accurate intake of demographics and insurance data. You will schedule appointments, collect copays, and assist with the admitting process while upholding Trinity Health standards.

The role requires a high school diploma, English proficiency, and commitment to confidentiality. BLS certification or enrollment must be completed within three months of hire, with additional required training

Qualifications

• Requires a high school diploma or equivalent.
• BLS for Healthcare Provider certification or obtained within 3 months of hire.
• Mandatory Reporter abuse training completed within 3 months of hire.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Maintain strict confidentiality of patient information.
• Demonstrate honesty, integrity, and care aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities.
• Check-in patients efficiently and ensure proper admitting process.
• Answer and direct phone calls.
• Schedule appointments per office guidelines.
• Collect copays and deductibles at time of service.
• Scan or copy insurance information into the EHR as required.

Skills

Front desk operations

Appointment scheduling

Phone handling

Patient check-in

Confidentiality & HIPAA

EHR systems

Education

High School Diploma or equivalent

BLS for Healthcare Provider

Tools

Electronic Health Records (EHR) systems

Job description

Job Title

Clinic Receptionist

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type and Shift

Full time

Day Shift

Hours

Full Time

40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Compensation and Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.