Float Receptionist - Full Time

Trinity Health; Mason City (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Trinity Health MercyOne Health System is seeking a Clinic Receptionist to warmly greet patients, manage the front desk, and support efficient patient flow. You will perform check-ins, schedule visits, collect copays, and enter demographics and insurance details into the EMR system with professionalism.

Ideal candidates will have a high school diploma, BLS certification, and strong English communication skills, while upholding privacy and Trinity Health values across the clinic environment.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.

Responsibilities

• Greet patients and manage front desk responsibilities to ensure smooth patient flow.
• Check-in patients, complete admitting steps per clinic policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Collect copays and deductibles at time of service.
• Scan/copy patient documents into the EMR.

Skills

Front desk operations

Patient communication

Phone etiquette

Data entry

Education

High school diploma or equivalent

Basic Life Support (BLS) for Healthcare Provider

Mandatory Reporter abuse training

Tools

EHR systems

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Float Position with in the Medical Group. Hours vary. Monday - Friday, no nights, weekends, or holidays.

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.

• Answer phone calls and direct them appropriately.

• Schedule appointments according to office guidelines.

• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalent required.

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

• Must maintain a high degree of confidentiality when dealing with patient information.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.