Receptionist - Family Medicine - Full Time

3M HEALTHCARE; Norwalk (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Health System in Iowa is seeking a Clinic Receptionist to greet patients and visitors and manage the front desk, scheduling, and patient flow. You will verify insurance eligibility and enter demographics in the Electronic Health Record to ensure accurate documentation at every visit.

Responsibilities include greeting callers, coordinating appointments, collecting copays/deductibles, and maintaining confidentiality while delivering courteous, professional service in a healthcare

Qualifications

• Strong interpersonal skills and professional demeanor.
• Front desk responsibilities including check-in, scheduling, and cashiering.
• Ability to read, write, and understand English; maintain confidentiality.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Check-in patients and ensure efficient admitting process in compliance with policies.
• Answer phone calls and route them appropriately.
• Schedule appointments per office guidelines.
• Collect copays and deductibles at time of service and enter patient information into the EHR.

Skills

Interpersonal skills

Professional demeanor

Front desk experience

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Employment Details

Employment Type: Full time
Shift: Day Shift
Hours: 40 hours/week

Job Title

Clinic Receptionist

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls, validating insurance eligibility, entering demographics, insurance, and other pertinent information in the Electronic Health Record and other systems, and determining and collecting time of service payments and/or past‑due balances at the time of appointment.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check‑in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hard‑copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system. Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Commitment and Equal Opportunity Statement

Our commitment rooted in our mission and core values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.