Receptionist/Switchboard

American business solutions inc; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

The Department of Children and Families is seeking an administrative assistant to support staff and visitors in a fast-paced environment. You will manage a centralized calendar, maintain phone directories, and assist with everyday tasks to keep operations running smoothly.

Ideal candidates bring experience with multi-line phones, strong interpersonal skills, and a professional demeanor. This contract role emphasizes reliability, courtesy, and proactive support for high-profile visitors when

Qualifications

• Multi-line telephone experience with at least 1 year.
• Strong interpersonal and customer service skills.
• High school diploma or equivalent required.
• Previous administrative or clerical experience preferred.

Responsibilities

• Maintain up-to-date knowledge of agencies and departments within the building to assist staff and visitors as needed.
• Stay informed about DCF daily meetings and designated conference room usage.
• Create and manage a centralized calendar for meetings and events.
• Maintain and regularly update the agency phone directory and contact lists.
• Replace copier toner and assist with basic troubleshooting as needed.
• Provide general support to other departments with ad hoc administrative tasks.
• Answer telephone calls to the DCF main switchboard in a timely, courteous, and professional fashion.

Skills

Multi Line Telephone

Interpersonal Skills

Customer Service

Administrative Experience

Education

High school diploma or equivalent

Tools

Job description

Engagement Type

Contract

Key Responsibilities

• Maintain up-to-date knowledge of agencies and departments within the building to assist staff and visitors as needed.
• Stay informed about the Department of Children and Families (DCF) daily meetings and designated conference room usage.
• Create and manage a centralized calendar for meetings and events.
• Maintain and regularly update the agency phone directory and contact lists.
• Replace copier toner and assist with basic troubleshooting as needed.
• Provide general support to other departments with ad hoc administrative tasks.
• Answer telephone calls to the Department of Children and Families (DCF) main switchboard number in a timely, courteous, and professional fashion.

Preferred Qualities

• A naturally helpful and can-do attitude.
• Friendly, professional demeanor and approachable personality.
• Consistently well-presented and appropriately dressed for a professional environment.
• Proactive and always prepared—ready to represent the department should high-profile visitors (such as the Governor) arrive.
• Strong sense of initiative and a willingness to assist wherever needed.

Required/Desired Skills

Skill Required/Desired Amount of Experience

• Multi Line Telephone experience Required 1.0 Years
• Strong interpersonal and Customer Service Required 1.0 Years
• High school diploma or equivalent. Required 1.0 Years
• Previous administrative or clerical experience preferred. Required 1.0 Years

Skills :

Multi Line Telephone experience,Strong interpersonal and Customer Service,High school diploma or equivalent.,Previous administrative or clerical experience preferred.