Receptionist - State Farm Agent Team Member Houston - TX

State Farm; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Supportive environment

Professional skills development

Hands-on customer interaction

Growth opportunities

Community-focused team

Job summary

Alicia DuBose - State Farm Insurance Agent is seeking a full-time receptionist/customer service representative in Houston, TX. The role focuses on greeting customers, answering calls, scheduling, and delivering a welcoming, helpful customer experience in a community-focused State Farm office.

Ideal candidates are friendly, organized, dependable, and confident in discussing customer needs. Prior receptionist or customer service experience is preferred, with opportunities for professional growth

Qualifications

• Greet customers warmly in person and over the phone.
• Answer incoming calls and direct customers to the appropriate team members.
• Manage appointments, scheduling, and office communications.
• Assist with customer inquiries and maintain accurate records.
• Engage in meaningful conversations with new and existing customers to identify their needs.

Responsibilities

• Follow up with customers and provide exceptional service.
• Support daily office operations and administrative projects.
• Be friendly, professional, and people-oriented.
• Organized, detail-oriented, and dependable.
• Comfortable handling multiple tasks in a fast-paced environment.

Skills

Customer service

Reception duties

Communication

Organization

Multi-tasking

Job description

Full Time in Houston - TX

• Bonus based on performance

Are you friendly, organized, and someone who genuinely enjoys helping people?

I'm looking for a positive, dependable, and customer-focused individual to be the welcoming face and voice of my growing business!

As a first-generation business owner with deep roots in the Houston community, I've built my business on relationships, trust, and a genuine passion for helping people protect what matters most.

I believe every customer deserves to feel welcomed, valued, and cared for. I'm looking for someone who shares that commitment and takes pride in creating a great customer experience!

• Greet customers warmly in person and over the phone.
• Answer incoming calls and direct customers to the appropriate team members.
• Manage appointments, scheduling, and office communications.
• Assist with customer inquiries and maintain accurate records.
• Engage in meaningful conversations with new and existing customers to identify their needs.
• Follow up with customers and provide exceptional service.
• Support daily office operations and administrative projects.
• Friendly, professional, and people-oriented
• Excellent communication and interpersonal skills
• Organized, detail-oriented, and dependable
• Comfortable handling multiple tasks in a fast-paced environment
• Confident speaking with customers and identifying opportunities
• Previous receptionist or customer service experience preferred
• Positive attitude and willingness to learn

• Supportive and welcoming work environment
• Opportunity to develop valuable professional skills
• Hands-on experience working directly with customers
• Opportunity for personal and professional growth
• Be part of a team that values relationships and community

I'm not just looking for someone to answer phones. I'm looking for someone who takes ownership, brings positive energy, and understands that every customer interaction matters!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.