Receptionist - State Farm Agent Team Member

Tracie Johnson - State Farm Agent; Wilder (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

Teledoc services

Costco membership

Bonus based on performance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Tracie Johnson - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join a small, collaborative office. The ideal candidate will be highly organized, personable, and eager to learn in a fast-paced insurance environment.

You will greet customers, manage scheduling, handle inquiries, and support the team with administrative duties while identifying opportunities to assist with insurance options.

Qualifications

• Experience in receptionist or customer service roles is required.
• Strong communication and interpersonal abilities are essential.
• Excellent organizational and multitasking capabilities; comfort with sales conversations.

Responsibilities

• Greet customers in person and by phone and direct to the right team member.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication skills

Organizational skills

Multitasking

Sales conversations

Customer service

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• Teledoc services
• Costco membership
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2002 and currently lead a close-knit team of four. My State Farm career began in 1993 as a team member in another agent's office, giving me more than three decades of experience with State Farm. Faith is an important part of my life, and serving and giving back to our community has always been a priority for our agency.

We offer a Simple IRA, generous paid time off, Teledoc medical services, an annual Costco membership, and a strong commitment to work‑life balance. We also pride ourselves on being a flexible workplace that understands our team members have lives and responsibilities outside of the office.

Our culture is friendly, collaborative, and supportive. We're a small team that works together and takes pride in doing things the right way. I'm looking for someone who is ethical, dependable, emotionally intelligent, and a strong communicator. If you're a problem‑solver who takes pride in your work, shows up for your team, and has a genuine desire to learn and grow, we'd love to meet you.

Role Description:

Tracie Johnson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we are excited about the opportunity.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.