Receptionist - State Farm Agent Team Member

Talentify; Schaumburg (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anna Gaudyn - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our friendly office. The role centers on greeting customers, managing appointments, and supporting daily operations with a positive, team-focused attitude.

Ideal candidates are highly organized, detail-oriented, and comfortable engaging in conversations about insurance options while maintaining accurate customer records and contributing to a collaborative workplace culture.

Qualifications

• Previous receptionist or customer service experience required.
• Strong communication and interpersonal skills essential.
• Organizational and multitasking abilities must be demonstrated.
• Willingness to engage in sales conversations and upsell.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and on the phone.
• Direct visitors to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage in conversations with customers to offer insurance options.
• Provide excellent customer service and follow up on needs.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Bilingual Spanish/Polish

Tools

Microsoft Office

CRM systems

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I've been a State Farm agent for 6 years, and before that I spent 11 years as a team member - so I truly understand what it's like to work in this role and how important it is to have the right support, leadership, and environment to grow.

Our agency has a friendly, laid-back, and welcoming culture where everyone works together as a team. We believe in a work hard/play hard mindset, but without the pressure - just genuine collaboration, positivity, and an environment where people enjoy coming to work. With 8 team members, we're a growing office that values connection and teamwork.

We offer paid vacation and holidays, healthcare benefits, and retirement options to support your well-being inside and outside the office.

Our mission is simple: to take great care of our customers while treating people with honesty, kindness, and respect. We're looking for candidates who are honest, trustworthy, kind-hearted, and carry a positive attitude into their work each day. If that sounds like you, you'd fit right in here.

Role Description

Anna Gaudyn - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish or Polish preferred.