Receptionist - State Farm Agent Team Member

Catherine Riedstra; San Luis Obispo (CA); On-site; USD 23,419 - 27,552; Part time

Job summary

Catherine Riedstra - State Farm Agent in San Luis Obispo, CA is seeking a part-time Receptionist to be the first point of contact for customers, greet visitors, and provide friendly, efficient service.

You will handle calls, schedule appointments, process payments, assist with records and invoices, and support the office with basic administrative tasks while maintaining a positive and professional environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with telephone systems, computers, and office equipment.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Prior experience in a customer service or administrative role is preferred.

Responsibilities

• Answer, screen, and forward calls, providing accurate messages and scheduling appointments.
• Receive payments and maintain financial records.
• Provide administrative support: proofreading, transcribing, and using computer systems to manage pay records, invoices, and balance sheets.
• Greet visitors, determine the purpose of their visit, and direct or escort them to their destination.
• Listen to and resolve customer concerns in a professional manner.
• Maintain organized records for easy retrieval.

Skills

Communication

Organization

Phone systems

Multitasking

Problem solving

Customer service

Tools

Phone system

Computer

Job description

Part Time • San Luis Obispo - CA

Position Overview

Are you looking for a dynamic role where no two days are the same? Look no further! We are currently seeking a highly motivated and customer-oriented Receptionist to join our team. As a Receptionist, you will be the first point of contact for our valued customers, ensuring they receive exceptional service and assistance.

Key Responsibilities

• Operate multiline telephone system: Answer, screen, and forward calls, providing accurate information, taking detailed messages, and efficiently scheduling appointments.
• Handle payments: Receive payments ensuring accuracy and maintaining financial records.
• Provide administrative support: Perform various administrative tasks such as proofreading, transcribing handwritten information, and utilizing computer systems to manage pay records, invoices, balance sheets, and other documents.
• Create a welcoming environment: Greet individuals entering our establishment, determine the nature of their visit, and direct or escort them to their desired destinations.
• Customer satisfaction: Listen attentively and resolve complaints from customers or the public, ensuring their concerns are addressed promptly and professionally.
• Maintain records: File and organize records to ensure easy accessibility and efficient retrieval of information.
• Communication and coordination: Transmit information or documents to customers using computer systems, mail, or text messaging, ensuring prompt and accurate delivery.
• Appointment scheduling: Manage and update appointment calendars, ensuring smooth scheduling and coordination.
• Data analysis: Analyze data to provide answers to questions from customers or the public, ensuring accurate and helpful information is provided.
• Information provision: Provide detailed information about our agency, including the range of services we offer.
• Mail and message handling: Collect, sort, distribute, and prepare mail, messages, or courier deliveries, ensuring efficient communication flow.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency in operating telephone systems, computers, and office equipment.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Prior experience in a customer service or administrative role is preferred.

Join our team and embark on an exciting journey where your skills and dedication will be valued and rewarded.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $17.00 - $20.00 per hour

Do you want a career and not just a job?

We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Catherine Riedstra - State Farm Agent may be the right fit for you!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in San Luis Obispo.
• I am a proud graduate of Cal Poly, SLO.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Our employment process requires an in-depth background investigation verifying clear criminal history.

Are you willing and able to commute to our office in San Luis Obispo, CA 93401?

This is a part-time position.

Do you have experience working for a State Farm agent?

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none