Receptionist - State Farm Agent Team Member

State Farm; Ruckersville (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Opportunity for advancement

Job summary

State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our Greene County office. You will greet customers, manage scheduling, handle inquiries, and maintain accurate records while supporting a supportive, growth-oriented team.

The ideal candidate has receptionist or customer service experience, strong communication, organizational skills, and basic computer and CRM know-how. A positive, dependable attitude helps you excel in a busy, community-focused environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM familiarity

Tools

Microsoft Office

CRM software

Job description

Benefits:

• Simple IRA
• Life insurance
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2006 and currently lead a team of four. I've been with State Farm since 1994 and have worked in the insurance industry since 1989, giving me decades of experience helping customers protect what matters most. I'm a graduate of Bluefield College with a bachelor's degree and a proud grandmother who is excited to welcome another grandbaby soon.

I'm actively involved in our community as a member of the Greene County Chamber of Commerce and enjoy spending time at the local golf course. Building relationships and supporting our community are important parts of who we are.

Our agency offers group life insurance, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in creating an environment where our team can grow and enjoy a rewarding career.

Our culture is high-energy, close-knit, and fun. We genuinely enjoy working together and supporting one another every day. I'm looking for someone who is positive, dependable, caring, and motivated to succeed. If you're a go-getter who enjoys helping others and being part of a great team, we'd love to meet you.

ROLE DESCRIPTION:

Cynthia Shifflett - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.