Receptionist - State Farm Agent Team Member

Talentify; Redding (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Paid time off

Training & development

401(k) matching

Dental insurance

Opportunity for advancement

Vision insurance

Job summary

Travis Foster State Farm Agency is seeking a front office team member to deliver exceptional client experiences and support the growth of the agency. You will resolve customer inquiries, coordinate with agency staff, and anticipate community needs while providing friendly, reliable service.

Ideal candidates are customer-focused, empathetic, and sales-minded, with opportunities for internal advancement. Join a team that values service, growth, and a strong community presence.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Empathy

Relationship-building

Job description

Benefits:

• 401(k)
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Vision insurance

ROLE DESCRIPTION:

As a front office team member with Travis Foster State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits membership
• 401K with employer guaranteed contribution monthly
• Valuable career-building experience