Receptionist - State Farm Agent Team Member

Talentify; Foley (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

Josh Wild State Farm in Foley, AL is seeking a friendly receptionist to deliver exceptional client experiences, manage inquiries, and coordinate with the agency team to support community members.

The role emphasizes service-minded interactions, accuracy, and proactive problem-solving as we look to grow the office and serve customers with empathy.

This position offers benefits such as health insurance and paid time off, with opportunities for advancement within the office.

Qualifications

• Dedicated to customer service.
• Able to relate to customers, answer questions, and anticipate their needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service; handle inquiries on insurance availability, coverages, policy changes, and billing.
• Use a needs-based review to educate customers about insurance options.
• Use exemplary communication to meet customer needs while supporting business development.

Skills

Customer service dedication

Customer relationship

Excellent communication

Problem-solving

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

ROLE DESCRIPTION:

As a receptionist with Josh Wild State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience