Receptionist - State Farm Agent Team Member

State Farm Agent; Post Falls (ID); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Paid time off

Paid holidays

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Sue Breesnee - State Farm Agent is seeking a Receptionist to join our Post Falls, ID team. The role focuses on welcoming clients, scheduling, and managing inquiries to support a friendly, efficient office. You’ll engage customers, help with insurance-related conversations, and assist teammates to maintain smooth operations.

Ideal candidates are organized, detail-oriented, and eager to learn in a collaborative, low-drama workplace committed to community service and growth within the agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

About Our Agency

I opened my agency in 2006 and currently lead an experienced team of 11. Before becoming a State Farm agent, I ran a marketing company, where I developed a strong background in building relationships, connecting with customers, and growing a business.

Staying involved in our local community is important to us. Our agency participates in Post Fall Days as well as other community events throughout the summer. We enjoy getting out of the office, meeting people in our area, and supporting the community we serve.

Our agency offers health benefits, a Simple IRA retirement plan, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We also make time to recognize and appreciate our team through outings, dinners, and other team celebrations.

One of the things we’re most proud of is the environment we’ve built. Our team works extremely well together, and we value maintaining a positive, supportive, and drama-free workplace. I’m looking for someone who is a genuine team player and will contribute positively to that culture. If you enjoy collaborating with others, value strong working relationships, and want to join a cohesive team where people appreciate and support one another, we’d love to meet you.

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

Sue Breesnee - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $41,000.00 - $50,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Post Falls, ID And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.