Receptionist - State Farm Agent Team Member

State Farm; Olney (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Mitch Mammoser - State Farm Agent is seeking a Receptionist to join the team and provide exceptional customer service in a fast-paced insurance environment. You will greet clients, manage scheduling, and assist with inquiries while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and capable of multitasking while supporting a collaborative office culture focused on service excellence.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversation

Computer skills

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2018 and lead a team of five, built on strong relationships, creativity, and a competitive drive to grow. Before becoming an agent, I worked for another State Farm agent and grew up around the insurance world, as my father was also an insurance agent. I attended the University of Illinois, where I ran track, and I’m one of four brothers - family, teamwork, and healthy competition are a big part of who I am.

Outside the office, I enjoy traveling and staying involved in entrepreneurial projects. My brothers and I started a drinkware company, Frost Buddy, which has grown rapidly and reflects the innovation and hustle I bring into our agency as well. We stay connected to our community through chamber involvement and by hosting a golf outing that supports local high school sports.

For our team, we offer a 401k and health benefits after one year, a hiring bonus based on experience, and a variety of performance-based incentives. These include travel and trip bonuses, cash bonuses, and fun rewards like massage days, facials, golf outings, and an envelope challenge for life applications written in Q1. Our culture is energetic, goal-driven, and rewarding - perfect for someone who wants to work hard, have fun, and be recognized for their results.

Role Description:

Mitch Mammoser - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.