Receptionist - State Farm Agent Team Member

David Smyer - State Farm Agent; Charleston (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

David Smyer - State Farm Agent is seeking a Receptionist to warmly greet customers in person and by phone, manage scheduling, and maintain customer records while supporting a small, collaborative team. The role emphasizes strong communication, organization, and a proactive sales mindset within a flexible, customer-focused environment.

Candidates should have prior receptionist or customer service experience, proficient computer skills (MS Office, CRM), and the ability to multitask in a relaxed

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Solid organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a close-knit team of three. Before becoming an agent, I worked for Enterprise Rent-A-Car, where I built a strong foundation in customer service, teamwork, and performance-driven environments.

I attended Fairmont State University and am a proud parent of five kids. Outside of the agency, I also own a dog kenneling and grooming business, which keeps life busy and fun.

For our team, we offer PTO, a Simple IRA, and health benefits. When team goals are met, we also enjoy extended holiday time off, giving everyone a chance to recharge and spend more time with family.

Our office culture is very relaxed and supportive, but we still focus on doing great work for our customers. We’re looking for someone who listens well, builds strong rapport with customers, is coachable, and takes action. If you’re looking for a laid-back environment where you can grow and be part of a small, supportive team, this could be a great fit.

ROLE DESCRIPTION:

David Smyer - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.