Customer Service Representative - State Farm Agent Team Member

Billmoriarty; Kentucky; On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Life insurance policy

Job summary

Join a forward-thinking insurance agency that values a supportive and growth-focused environment. As a Receptionist - State Farm Agent Team Member, you'll be the first point of contact for customers, providing exceptional service and managing office communications. This role offers a dynamic workplace culture, opportunities for advancement, and the chance to be part of a close-knit team. With competitive compensation and a range of benefits, this position is perfect for someone eager to grow within the insurance industry and contribute to a positive workplace. If you're organized and detail-oriented, we invite you to apply!

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet customers warmly and manage appointment scheduling.
• Assist with customer inquiries and maintain records.

Skills

Customer Service

Communication Skills

Organizational Skills

Sales Engagement

Multitasking

Basic Computer Skills

Tools

Microsoft Office

CRM Systems

Job description

Full Time in La Grange, KY

• Hiring bonus
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my State Farm agency in January 2007 as a scratch agent, meaning I built my business from the ground up with no assigned policyholders. Today, I have a strong, close-knit team, including two full-time members, one part-time in-office (my wife, Sally), and another part-time remote team member.

Our office culture is fun, competitive, and supportive, with no micromanagement. We love talking sports—youth, college, and professional—and pushing each other to succeed. Training includes licensing support, computer-based learning, shadowing experienced team members, and hands-on mentorship with me. We celebrate workiversaries and birthdays with office lunches, and I believe in rewarding hard work—this year, I’m sending both full-time team members to our condo in Destin for a well-earned getaway.

Benefits include a $50K life insurance policy paid by me, a retirement plan once qualified, paid time off, and flexibility for family schedules.

With over 22 years in Insurance & Financial Services and 18 years as a State Farm agent, I bring a wealth of experience. I graduated from the U.S. Naval Academy, served as a Navy pilot flying helicopters, and later became a flight instructor before retiring from the Navy Reserves in 2015. My wife and I are actively involved in our church and support HighPoint Charitable Services in La Grange. If you're looking for a supportive and growth-focused environment, we’d love to have you on our team!

ROLE DESCRIPTION

Bill Moriarty - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $40,000.00 - $46,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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