Receptionist - State Farm Agent Team Member

Matt Gilliland - State Farm Agent; Gaffney (SC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Job summary

Matt Gilliland - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our office. You will greet customers, manage scheduling, and support the team in administrative tasks.

We value customer service, strong communication, and the willingness to engage in sales conversations to help clients with insurance options. Join a community-focused agency with opportunities for advancement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone, directing them to the appropriate team.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organization

Multitasking

Sales conversations

Microsoft Office

CRM systems

Computer basics

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY

I opened my agency in 2014 and currently lead a team of five. Before becoming an agent, I worked as a State Farm team member, giving me firsthand experience with the business and a strong understanding of what it takes to succeed in an agency environment. I’m a graduate of the University of South Carolina and a proud husband and father of three boys.

Being involved in our community is a major priority for our agency. We proudly sponsor a variety of local organizations, including youth football, baseball, basketball, and cheerleading programs. We also support local schools, law enforcement, and other organizations that make a difference in our community.

Our agency offers a 401(k), 20 days of paid time off, and reimbursement for licensing costs. We believe in investing in our team and providing the resources people need to build successful, long-term careers.

Our culture is competitive, motivated, and performance-driven. We consistently perform near the top of our territory, so we set high expectations and enjoy winning together. I’m looking for someone who is self-motivated, driven to succeed, and excited by the challenge of working on a high-performing team. If you like setting ambitious goals, pushing yourself to improve, and being surrounded by people who want to win, we’d love to meet you.

ROLE DESCRIPTION

Matt Gilliland - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.