Receptionist - State Farm Agent Team Member

Rick Smith State Farm; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

401(k)

Health benefits

Licensing reimbursement

Work-life balance

Advancement opportunities

Job summary

Rick Smith State Farm Agency is seeking a Receptionist – State Farm Agent Team Member to join our high‑energy team. The ideal candidate is highly organized, detail‑oriented, and eager to learn. You will support customers, manage calls and appointments, and help grow our local insurance business.

You’ll be part of a family‑style office culture that values teamwork, flexibility, and service. This role offers training, ongoing development, and opportunities for advancement within the agency.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations and lead opportunities.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Schedule appointments and manage office communications.
• Help with inquiries and maintain customer records.
• Engage with customers to identify insurance options and needs.
• Provide excellent service and follow up on customer needs.
• Assist team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

MS Office

CRM systems

Job description

About Our Agency

I opened my first agency in 2011 and expanded with a second location in 2021. Today, our team includes 11 members working together across both offices. My journey with State Farm started as an intern, then a full‑time team member while earning my MBA, and shortly after, I became an agent. That experience shaped how I lead today — with a strong focus on growth, teamwork, and long‑term success.

I attended Stephen F. Austin State University and grew up in the Duncanville area. I’ve been married for 15 years, and my wife and I have four kids who keep life busy and fun outside the office. Family is a big part of who I am, and that same family‑style approach carries into our office culture. Our team works closely together, celebrates wins, and makes time for outings and events that build strong relationships. We’re looking for someone who is hungry, positive, outgoing, and growth‑oriented — someone who brings energy to the team and is excited to perform at a high level. For our team, we offer PTO and paid holidays, a 401(k), health benefits, work‑life balance, and licensing reimbursement. If you’re looking for a place where you can grow with a supportive, high‑energy team, this could be the right opportunity for you.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

Rick Smith – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.