Receptionist - State Farm Agent Team Member

Sheilacurtis; Birmingham (AL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Competitive salary

Job summary

A local insurance agency in Sylacauga, AL, is looking for a Receptionist to provide exceptional service to customers and support team operations. The ideal candidate will have strong communication skills, be organized, and thrive in a fast-paced environment. Responsibilities include greeting customers, managing appointments, and handling customer inquiries. This position offers a competitive salary between $40,000 and $46,000 annually, plus benefits and a supportive work culture that values community engagement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Greet customers warmly and direct them to team members.
• Manage appointment scheduling and office communications.
• Assist with incoming inquiries and maintain customer records.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Receptionist - State Farm Agent Team Member

Full Time in Sylacauga - AL

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About the Agency

I graduated with a degree in Business from Samford University in Birmingham, AL, and began my career with State Farm in 1988 in the regional Life Company office. I was selected as an agent in 2001 and expanded with a second office in 2022. Today, I proudly lead agencies in Sylacauga and Talladega, supported by a dedicated team of 16. Family is central to my life - I’m a parent to three grown children, a grandparent to seven, and a great-grandparent to two, and that family‑first mindset carries into how I lead and support my team.

Giving back to the community is a priority for us. I’m an active member of both the Sylacauga and Talladega Chambers of Commerce, regularly sponsor local events, and strongly support organizations like SAFE Family Services and area food banks.

Outside of work, I enjoy boating, traveling, and cooking – often preparing meals for the team, which is just one of the ways we stay connected. For our team, we offer flexible time off, vacation and sick pay, special birthday and anniversary leave, and office hours that total less than 38 hours per week to support real work‑life balance. We also provide strong bonus plans designed to help sales team members build meaningful financial success. We’re looking for motivated, caring, and driven individuals who want to grow in a supportive environment where hard work is recognized, training is prioritized, and long‑term success is truly attainable.

Role Description

Sheila Curtis – State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist – State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers’ needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation $40,000.00 – $46,000.00 per year

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