Receptionist - State Farm Agent Team Member

State Farm; Bend (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Health benefits

Licensing reimbursement

Job summary

Jessica Anderson - State Farm Agent is seeking a friendly Receptionist to join a dynamic team in Central Oregon. You will greet customers in person and by phone, manage appointment scheduling, and maintain customer records to keep the office running smoothly.

You will engage with prospective and existing customers, participate in sales conversations as appropriate, and support colleagues with administrative tasks.

Qualifications

• Prior receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with basic computer skills.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Microsoft Office

CRM systems

Communication skills

Organization and multitasking

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Competitive pay
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

About our agency

I opened my agency in 2019 after working as a State Farm team member since 2016, and today I lead a team of seven in the only female-owned State Farm agency in Central Oregon. I’m local to the area and deeply connected to the community we serve. Outside of work, you’ll usually find me hiking, waterfall hunting, spending time near the water, floating the river, reading (I average about 200 books a year), or heading to a concert. I’m married, have a cat, and truly value balance and enjoying life outside the office.

Community involvement is a big part of who we are. We’re actively involved with the Opportunity Foundation and Every Child, including organizing drives to support foster children during the holidays. We also work closely with Guardian Group and BNI members, founded our BNI chapter in 2019, and stay engaged through the local Chamber of Commerce.

For our team, we offer a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance—including a half day each week to help with personal appointments. Our office culture is fun, goofy, and family-oriented. We dress up, have PJ days, joke a lot, and genuinely enjoy being together, while still holding each other accountable and staying driven to succeed. There’s a lot of room for growth here, and we’re looking for someone who wants to have fun, work hard, and grow with a strong, supportive team.

Role description

Jessica Anderson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.