Receptionist - State Farm Agent Team Member

Chris Jones; Bellevue (WA); On-site; USD 35,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth potential/opportunities for ADV

401k With Matching

Job summary

Chris Jones - State Farm Agent in Bellevue, WA seeks a Receptionist to support agency operations and create exceptional customer experiences. You will help implement office policies and ensure smooth daily interactions with clients seeking insurance and financial services.

The role emphasizes organization, teamwork, and proactive problem solving, with responsibilities across client follow-ups, inquiries about coverage, billing, and license readiness for Property & Casualty and Life/Health.

Qualifications

• Experience in customer service is required.
• Sales experience is preferred.
• Ability to obtain Property & Casualty license and Life & Health license.
• Experience with Windows applications.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance, eligibility, coverages, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Keep the office well-maintained and ready to meet customer needs and market products.

Skills

Excellent communication

Organized

Customer service

Teamwork

Sales experience

Proactive problem solving

Windows

Collaboration

Fast-paced environment

License readiness (P&C)

License readiness (Life & Health)

Job description

ROLE DESCRIPTION

As Receptionist - State Farm Agent Team Member with Chris Jones - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Chris Jones - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency
• 401k With Matching

Compensation: $35,000.00 - $95,000.00 per year

We are a very busy office and are looking for our next great team member. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! Come work with an energetic, fun team at Chris Jones - State Farm Agent!

About Our Agency

• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and National Quality Award
• Additional languages spoken: Spanish and Mandarin

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none