Receptionist - State Farm Agent Team Member

State Farm; Bellevue (WA); On-site; USD 35,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Salary plus commission/bonus

Growth potential

401k With Matching

Job summary

State Farm in Bellevue is looking for a Receptionist - State Farm Agent Team Member to support the agency in delivering top-notch customer service. The role involves establishing and maintaining customer relationships while ensuring a smooth operation of office activities.

The ideal candidate will have excellent communication skills and experience in customer service. This position offers a salary between $35,000 and $95,000 per year, along with benefits like paid time off and a 401k plan.

Qualifications

• Experience in managing customer service preferred.
• Experience in sales preferred.
• Able to coordinate and collaborate with others to achieve agency goals.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained to meet customer needs.

Skills

Excellent communication skills

Highly organized and detail-oriented

Experience in customer service

Proactive in problem-solving

Able to work in and manage a team environment

Experience in Windows computer applications

Able to succeed in a fast-paced environment

Education

Property and Casualty License

Life and Health License

Job description

ROLE DESCRIPTION

As Receptionist - State Farm Agent Team Member with Chris Jones - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Ensure the office is well‑maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail‑oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem‑solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast‑paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency
• 401k With Matching

Compensation: $35,000.00 - $95,000.00 per year

LEGAL NOTICE

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.