Receptionist - State Farm Agent Team Member

Stephaniezowens; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Signing bonus

Job summary

Stephaniezowens seeks a dedicated Front Desk Receptionist to enhance customer service at our Baltimore office. Candidates must be bilingual in English and Spanish, with strong organizational skills and a friendly approach to customer interaction. This full-time role offers opportunities for growth and responsibilities include greeting customers, managing appointments, and providing stellar customer service.

Compensation ranges from $35,000 to $50,000 annually, commensurate with experience, within a supportive environment that values your development in the insurance industry.

Qualifications

• Must be fully bilingual in English and Spanish (spoken and written).
• Preferred experience in a receptionist, front desk, or customer service role.
• Exceptional organization, attention to detail, and ability to multitask.

Responsibilities

• Greet customers and manage front-desk traffic effectively.
• Assist with inquiries and maintain accurate customer records.
• Provide excellent customer service in both English and Spanish.

Skills

Bilingual in English and Spanish

Strong communication skills

Customer service experience

Organizational skills

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Location & Benefits

Full Time in Baltimore - MD

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Signing bonus

Role Description

Stephanie Owens Office is a fast‑paced, high‑performing State Farm agency dedicated to delivering exceptional customer service to our community. We are currently seeking a dynamic Front Desk Receptionist (Bilingual English/Spanish) to join our team.

Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive, productive workplace. If you thrive in a busy environment with lots of calls and walk‑ins, enjoy helping people, and communicate with confidence in both English and Spanish, we invite you to apply and become a valued member of our team.

Schedule

• Full‑time
• Monday–Friday 9:00 AM–5:00 PM
• Thursday 9:00 AM–7:00 PM

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Handle front‑desk traffic by managing appointment scheduling and maintaining clear office communication.
• Assist with incoming inquiries and help ensure customer information and records are accurate and up to date.
• Engage with prospective and existing customers in English and Spanish to identify needs and connect them with the right insurance options.
• Provide excellent customer service, including answering questions, setting expectations, and following up on customer needs.
• Support the team with administrative tasks and special projects as needed.
• Maintain professionalism and energy during peak times—busy office, frequent walk‑ins, and multiple calls.

Qualifications (Requirements)

Must be fully bilingual

• Fluent in English and Spanish (spoken and written).
• Previous experience in a receptionist, front desk, or customer service role preferred.
• Strong communication and interpersonal skills with a friendly, confident approach.
• Exceptional organization, attention to detail, and ability to multitask in a fast‑paced environment.
• Comfortable interacting with customers and participating in sales‑support conversations as needed.
• Basic computer skills, including Microsoft Office and CRM systems (or willingness to learn quickly).
• Reliable, punctual, and able to work with urgency and professionalism.

Why Join Us

At Stephanie Owens Office, you’ll work with a supportive team, build meaningful customer relationships, and grow your skills in the insurance industry while helping keep our front office running smoothly every day.

Compensation $35,000.00 – $50,000.00 per year

Employment Statement

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.