Receptionist/Staff Support (Mon-Fri)

Cambrian Homecare, Inc.; Long Beach (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Cambrian Homecare, LLC in Long Beach, CA is seeking a Receptionist/Staff Support to be the first point of contact for our community. You will triage calls, deliver friendly customer service, and support busy office operations.

This full-time, Monday–Friday position offers a daytime schedule (9am–6pm) at our corporate office, with an emphasis on bilingual communication and professional, calm handling of high volumes of calls to ensure a positive experience for clients and visitors.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment with high call volume.
• Fluency in English and Spanish is required.

Responsibilities

• Manage and triage incoming calls with a friendly, professional tone.
• Deliver outstanding customer service and support office operations.
• Document caller inquiries and coordinate with internal departments.
• Escalate urgent or complex issues as needed.

Skills

Bilingual EN/ES

Verbal communication

Written communication

Call handling

Education

High School Diploma

Job description

Overview

Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes.

We are seeking a motivated, reliable, and customer-focused individual to join our growing team at our corporate office in Long Beach. As Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations.

Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service.

This position is Monday - Friday, 9am - 6pm.

This is not a remote position.

Responsibilities

Call Management & Triage

• Answer incoming calls promptly and with a professional and friendly tone.
• Utilize active listening and problem-solving skills to identify caller needs.
• Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
• Provide basic support and information based on general knowledge of all internal departments.
• Serve as the first point of contact and communication bridge between callers and company departments.

Customer Experience and Support

• Deliver excellent customer service by demonstrating professionalism, empathy, and patience.
• Resolve basic questions or concerns when possible, ensuring positive caller experience.
• Ensure all visitors feel respected and valued.

Documentation & Communication

• Document caller inquiries and interactions.
• Maintain clear and organized communication with internal departments to support seamless service delivery.
• Escalate urgent or complex issues to the appropriate department quickly and efficiently.

Qualifications

• High School Diploma or equivalent
• Effective verbal and written communication
• Ability to handle a fast-paced environment
• Capable of managing a high volume of calls
• Fluency in both English and Spanish

Requirements:

• 18+ years of age or older
• Eligible for employment in the United States
• Ability to pass a background and reference check

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

Posted Min Pay Rate

USD $21.50/Hr.

Posted Max Pay Rate

USD $21.50/Hr.