Receptionist & Staff Support

centerforcommunityaction.org; Altoona (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

100% employer paid Medical, Vision, D,

100% employer paid short and long-term

403(b) 3% contribution after 90 days

Flexible schedule options

PTO up to 24 days in first year

15 paid holidays

Job summary

Center for Community Action in Altoona, PA seeks an administrative professional to handle front-desk and clerical duties, respond to visitors and calls, and support departments for smooth daily operations.

Responsibilities include data entry, scheduling, mail processing, document handling, and assisting staff with overflow tasks while maintaining confidentiality and customer service excellence. A high school diploma and strong communication skills are required.

Qualifications

• Completion of standard high school education or equivalent education and experience in office administration.
• Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects.
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality regarding all agency business, employee and client matters.
• Ability to develop and maintain an understanding of eligibility criteria and policies related to various federal and local public benefits programs.
• Skilled in working with office equipment, photocopiers, facsimile machines, computers, typewriters, calculators, etc.
• Excellent computer skills including Word, Excel, and PowerPoint.
• Commitment to providing services with a client centered focus and within an atmosphere of dignity and respect.
• Valid PA driver's license, reliable transportation, vehicle insurance to comply with Agency standards of coverage, and willing to travel in all the counties we serve, and other counties as required.
• FBI fingerprint processed in accordance with Public Law 92-522 and Child Protective Services Law (Title 23, PA C.S. Chapter 63), Federal Criminal History Background Check
• Pennsylvania Child Abuse History Clearance
• PA State Police Report of Criminal History Clearance.

Responsibilities

• Essential Duties and Responsibilities: Manage visitors, consumers, telephone calls and messages, and support clerical duties.
• Promptly and courteously receive all telephone calls and visitors.
• Assist families in navigating and accessing needed services and supports.
• Provide referrals to appropriate in-house departments or external services.
• Assess and log received calls and direct or relay messages.
• Assist with data entry into the Agency's client management system.
• Schedule and coordinate meetings; maintain conference room schedule.
• Prepare and process outgoing mail and timely deliver mail to post office.
• Open and date stamp delivered mail and sort for distribution.
• Greet clients and visitors, assist them with their needs, complaints, or problems.
• Provide clerical support to Agency staff.
• Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors.
• Perform routine office tasks necessary for the operation and presentation of a professional office.
• Assist administrative staff with overflow work, including word processing, data entry and research tasks.
• Document and verify client eligibility when necessary.
• Other duties may be required.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Teamwork

Data entry

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Center for Community Action offers rewarding careers, that help change the lives of others!

• 1. 100% employer paid Medical, Vision, Dental, and Life Insurance for employees.
• 2. 100% employer paid short and long-term disability.
• 3. After 90 days, employees will receive an automatic 403(b) 3% contribution.
• 4. Flexible schedule options, with an emphasis on work-life balance.
• 5. Generous PTO package with accrual beginning on date of hire. Earn up to 24 days off in your first year!
• 6. 15 paid holidays

Essential Duties and Responsibilities:

Responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services.

Specific Duties:

• 1. Promptly and courteously receive all telephone calls and visitors
• 2. Assist families in navigating and accessing needed services and supports
• 3. Provide referrals to appropriate in-house departments or external services
• 4. Assess and log received calls and direct or relay messages
• 5. Assist with data entry into the Agency's client management system
• 6. Schedule and coordinate arrangements for meetings; maintain conference room schedule
• 7. Prepare and process outgoing mail and timely deliver mail to post office
• 8. Open and date stamp delivered mail and sort for distribution
• 9. Greet clients and visitors, assist them with their needs, complaints, or problems and/or direct them to the appropriate party
• 10. Provide clerical support to Agency staff
• 11. Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors
• 12. Perform routine office tasks necessary for the operation and presentation of a professional office
• 13. Assist administrative staff with overflow work, including word processing, data entry and research tasks
• 14. Document and verify client eligibility when necessary
• 15. Other duties may be required

Education and/or Work Experience Requirements:

• 1. Completion of standard high school education or equivalent education and experience in office administration.
• 2. Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• 3. Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects
• 4. Ability to follow oral and written instructions.
• 5. Ability to maintain confidentiality regarding all agency business, employee and client matters.
• 6. Ability to develop and maintain an understanding of eligibility criteria and policies related to various federal and local public benefits programs.
• 7. Skilled in working with office equipment, photocopiers, facsimile machines, computers, typewriters, calculators, etc.
• 8. Excellent computer skills including Word, Excel, and PowerPoint.
• 9. Commitment to providing services with a client centered focus and within an atmosphere of dignity and respect.
• 10. Valid PA driver's license, reliable transportation, vehicle insurance to comply with Agency standards of coverage, and willing to travel in all the counties we serve, and other counties as required.
• 11. Federal Bureau of Investigation (FBI) fingerprint processed in accordance with Public Law 92522 and Child Protective Services Law (Title 23, PA C.S. Chapter 63), Federal Criminal History Background Check
• 12. Pennsylvania Child Abuse History Clearance
• 13. PA State Police Report of Criminal History Clearance.

I understand and agree to the terms and requirements of the job duties for this position as set forth above. This organization reserves the right to revise and change job descriptions as the need arises. This job description does not constitute a written or implied contract of employment.

AA/EOE