Receptionist (Specialized)

FCC Behavioral Health; West Plains (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

FCC Behavioral Health in West Plains, MO, seeks a Specialized Receptionist to greet clients, schedule appointments, and maintain records and accounts. The role supports the Clinical Manager and Program Director and ensures smooth daily operations of the facility.

Responsibilities include patient check-in, EMR updates, fee collection, and routine health-and-safety tasks. This full-time position requires a high school diploma or equivalent and preferred related healthcare experience.

Qualifications

• High School diploma or equivalent.
• Psychiatric/Behavioral Health experience preferred.
• Healthcare technology experience preferred.
• Ability to perform basic clerical tasks.

Responsibilities

• Greet and assist clients, welcome visitors in person or on the phone.
• Register/check-in patients for scheduled appointments and inform providers.
• Schedule appointments and maintain records and EMR information.
• Manage office supplies, budget, and Health and Safety drills/inspections.
• Communicate vital information to Clinical Manager/Program Director.
• Collect fees from patients and prepare deposits.
• Cross-train in other duties vital to facility operations.

Job description

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Full Time West Plains Turning Leaf, West Plains, MO, US

15 days ago Requisition ID: 2924

Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.

Qualifications:

• High School diploma or equivalent.
• Psychiatric/Behavioral Health experience preferred.
• Healthcare technology experience preferred.
• Ability to perform basic clerical assistant needs.

Core Job Duties:

• Perform vitals and screenings per provider(s) request.
• Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
• Manage and monitor office supplies and budget.
• Manage and conduct Health and Safety drills and inspections.
• Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
• Contact person(s) served to remind them of their appointments
• Cross trained in other duties and positions vital to the operations of the facility.
• Retrieve updated person(s) served information and add to electronic medical record (EMR)
• Welcome and greet patients and visitors, in person or on the telephone.
• Ensure all voicemails received are checked and returned as necessary.
• Manage the inactive person served reports weekly
• Collect fees from patients for services rendered and prepare and make deposits.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.