Resource Scheduler - Rehabilitation

RPMGlobal; Tigard (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k plan with employer contributions

Roth IRA

Medical, Dental and Vision insurance

Flexible Spending Account

Health Savings Account

Group life/AD&D insurance

Voluntary benefits

Wellness day

Paid holidays

Employee Assistance Program

Job summary

The Portland Clinic is seeking a Resource Scheduler I - Rehab to manage scheduling for the Nursing Services department. You will answer calls, greet patients, obtain referrals and prior authorizations, and maintain accurate scheduling in the EHR for therapists across locations.

This 40-hour, Monday–Friday role emphasizes strong communication, multitasking, and a collaborative approach within a patient-centered medical home.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Schedule and confirm appointments for rehab department.
• Answer phones and greet patients; obtain referrals and prior authorizations.
• Coordinate referrals in EHR and ensure appointments align with therapist schedules.
• Act as liaison between locations and departments.
• Contribute to departmental metrics and team collaboration.

Skills

Phone etiquette

Multitasking

Organizational skills

Oral communication

Keyboarding

EHR competence

Education

High School Diploma or equivalent

Tools

Medical software

Microsoft Windows

Job description

The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Resource Scheduler I - Rehab

SUPERVISOR: Branch Manager

HOURS PER WEEK: 40/Non-Exempt (Monday - Friday 7:30am - 4:30pm)

DEPARTMENT: Nursing Services

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION

To schedule all appointments for the department, answer phones, greet patients obtain referrals, handle prior authorizations, schedule from work queue, confirm next day appointments, miscellaneous tasks as needed in the department.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS):

• 1. Answer incoming telephone calls and direct to appropriate person. If the appropriate person is not available, take detailed message.
• 2. Schedule and confirm appointments for specialty department(s).
• 3. Make sure referrals are in place for all appointments. Use Referral DAR in Electronic Health Record (EHR) to note information.
• 4. Make sure prior authorizations are in place for both medical appointments and medications.
• 5. Work under pressure with very busy therapist's schedules.
• 6. Professional communication with therapists, staff, and patients.
• 7. Periodically assist with treatment as directed by the Physical Therapist as allowed in the State Practice Act.
• 8. Help to prepare/contribute to departmental metrics across locations.
• 9. Work as a liaison between locations where specialty resides.
• 10. Participate as an active team member in a patient-centered medical home.
• 11. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.
• 12. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.
• 13. Abide by company policies.
• 14. Attend work regularly as scheduled.
• 15. Participate in departmental meetings as scheduled.
• 16. Perform miscellaneous tasks as assigned.

REQUIREMENTS:

• High School Diploma or equivalent

PREFERENCES:

• Values team success
• Compassionate. patient, tactful, diplomatic, sociable, well organized, thorough, and independent
• Shows an interest in taking action to increase his/her knowledge and development as an employee
• Contributes to an environment where people feel valued
• Keyboarding skills
• Electronic Health Record competency
• Proficiency in medical software and Microsoft Windows
• Organizational skills and ability to prioritize workflow
• Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
• Competency in language, grammar, and spelling
• Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
• Capability of effectively working on more than one task without a reduction in the quality of work and service performed
• Ability to react calmly and effectively in emergency situations and to work under pressure
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
• Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):

• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program