Receptionist – PRN

Excelsior Care Group; Massapequa (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Parkview Care and Rehabilitation Center is seeking a friendly Receptionist to support front desk operations. Welcome visitors, assist residents and families, manage calls, and maintain a safe, organized reception area.

The role requires a high school diploma or GED, strong communication, basic computer skills, and the ability to multitask in a healthcare setting. PRN weekends and weekday evenings shift schedule available; pay is $18.00 per hour.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication.
• Basic computer proficiency and office software.
• Ability to operate a multi-line phone system.
• Strong organizational skills and attention to detail.
• Professional interaction with residents, families, visitors, and staff.
• Ability to multitask and stay calm during urgent situations.
• Availability for listed weekday and weekend PRN shifts.

Responsibilities

• Greet residents, families, visitors, and providers courteously.
• Ensure sign-in and sign-out procedures are followed.
• Answer calls, transfer or take messages.
• Direct visitors to the correct room or department.
• Monitor lobby security and activity.
• Maintain visitor and vendor logs.
• Notify departments of new admissions and update intake records.
• Ensure resident IDs are applied for new admissions.
• Record package deliveries and notify recipients.
• Follow emergency procedures and respond to codes.
• Keep desk organized and cover shifts per procedures.
• Follow policies on personal devices.
• Protect confidential resident information.
• Perform other duties to support front desk and safety.

Skills

Verbal and written comms

Multi-line phone system

Basic computer skills

Organizational skills

Customer service

Calm under pressure

Shift availability

Healthcare setting experience

Professional demeanor

Education

High school diploma or GED

Job description

Receptionist – PRN

Facility: Parkview Care and Rehabilitation Center
Location: Massapequa, NY
Schedule: PRN / As Needed | Weekends: 7:00 AM-2:00 PM | Weekdays: 4:00 PM-8:00 PM
Pay Rate: $18.00 per hour

Join Our Front Desk Team!

Parkview Care and Rehabilitation Center is seeking a friendly, dependable, and attentive Receptionist to support our front desk operations. In this role, you will welcome visitors, assist residents and families, manage incoming calls, and help maintain a safe and organized reception area.

Key Responsibilities

• Greet residents, family members, visitors, healthcare providers, and vendors in a courteous and professional manner.
• Ensure visitors, vendors, physicians, and nurse practitioners follow facility sign-in and sign-out procedures.
• Answer incoming calls, transfer callers to the appropriate department or individual, and take accurate messages.
• Direct visitors to the appropriate resident room, office, or department.
• Monitor security cameras and remain attentive to activity in the lobby and reception area.
• Maintain visitor and vendor logs, replacing sign-in sheets as needed.
• Notify appropriate departments of new admissions and update intake records.
• Assist with ensuring newly admitted and readmitted residents receive identification bands according to facility procedures.
• Record package deliveries in the package log and notify the appropriate recipient.
• Follow facility emergency procedures and respond to codes according to established protocols and training.
• Keep the reception desk organized and maintain coverage according to facility procedures.
• Follow facility policies regarding personal electronic devices while on duty.
• Protect confidential resident and facility information.
• Perform other assigned duties that support front desk operations and resident safety.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Basic computer proficiency, including office software.
• Ability to operate a multi-line telephone system.
• Strong organizational skills and attention to detail.
• Ability to interact professionally and respectfully with residents, families, visitors, and staff.
• Ability to remain alert, manage multiple tasks, and respond calmly to urgent situations.
• Availability to work the listed weekday and weekend shifts on an as-needed basis.
• Previous receptionist or customer service experience, preferably in a healthcare setting, is a plus.